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Ambitious student pursuing a nursing degree and is eager to contribute developed knowledge in health care roles. Skilled in communication and problem solving in many different settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. I am a residents assistant with talent for helping others and being a helpful and reliable resource. Strong knowledge of health care and communication. Communicative and team-oriented with proficiency in all tasks that are required of me. Proven history of fostering care/ support to meet team, individual and management objectives. Attentive Residential Assistant with leadership skills coordinating care focused on encompassing unique needs of individuals served. Excels at developing innovative treatment care plans and analyzing data to monitor quality-based outcomes. Experienced in creating interactive atmosphere to expedite supportive relationships. Innovative in performing quality daily hands-on care and supervision of assigned individuals. Modeling resources and replacement strategies to improve quality of life. Thrives in dynamically and changing environments requiring focused decision-making to de-escalate challenging situations.
- Action planning
- Mentoring and coaching
- Team oversight
- Exceptional multi-tasker
- Excellent communication skills
- Flexible
- Crisis response
- Behavior management
- RA selection and evaluation
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- Community development
- Active listening
- Critical thinking
- Conflict resolution
- Friendly, positive attitude
- Organization
- Team management
- Working collaboratively
- Team collaboration
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Residential Assistant, 08/2020 - Current
Consulate Health Care – New Port Richey, FL,
- Used educational approach to address students about policies and behavior.
- Motivated clients to participate in new activities to broaden skills.
- Responded to crises, including issues and problems within building quickly to reduce potential for harm.
- Taught independent living skills to assist individuals with such tasks as grocery shopping and finding resources.
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
- Assisted students as in developing interpersonal skills and individual responsibility.
- Participated in staff selection and recruitment and attended all leadership and training development opportunities.
- Mediated conflicts among residents and immediately notified supervisors or any escalated conflicts.
- Participated in departmental, organizational and community meetings.
- Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
- Maintained clean and sanitary living environment for residents.
- Assisted with support services, including coordination of activities and resident programming.
- Assisted students in planning and meeting program service goals by organizing community service and fundraising opportunities.
- Taught students proper usage of firefighting equipment and evacuation procedures for crisis preparation purposes.
- Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
- Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
- Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
- Advised and referred students to appropriate resources in personal, social and academic matters.
- Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
- Established professional rapport with hall residents, building lasting relationships with people of various ages and from all cultures.
- Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
Volunteer, 09/2013 - Current
Interim Healthcare – Santa Monica, CA, In 6th grade I participated in lots of community service I helped out at local retirement home and assisted with a organization called Meals on Wheels I:
- Volunteered over 30 hours with organization helping with communication, playing games and handing out meals.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Delivered personal items such as newspapers and flowers throughout hospital.
- Sat with patients in need of companionship and emotional support.
- Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
In college I also volunteered at few nursing homes as well I was part of this group called the resilience factor and we volunteered and sat down and with the residence there and talked about life had dinner and played games with them. I also we helped with cleaning there apartments taking care of tasks around their apartments and assisted them in there everyday living:
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Assisted with cleaning, eating and communication at event to provide smooth and enjoyable experience for participants and organizers.
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
Assistant Sales Manager, 05/2020 - 09/2020
Albertsons Companies – Redwood City, CA,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Negotiated and closed deals with minimal oversight.
- Processed orders through vector and coordinated product deliveries.
- Prepared cash deposits up to $10,000 with zero discrepancies.
- Offered product and service consultations and employed upselling techniques.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Won store sales competition for hitting 10k promotion , resulting in a raise.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Listened to customer needs to identify and recommend optimal selections.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recruited, hired and trained new hires to optimize profitability.
- Produced sales documents, finalized deals and filed records.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Through this job I was able to communicate with people and take care of what they needed by finding the best purchases for them. I also recruited people and was in charge of the social media site to help promote the company.
Retail Sales Associate, 06/2019 - 09/2019
J&P Cycles – Pigeon Forge, TN,
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Assisted Manager's with completing end-of-day counts and securing funds to prevent loss or theft.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Inspected items for damage and obtained replacements for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Trained new employees in cashiering procedures, offering assistance in resolving costumer issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed transactions per day with exceptional accuracy.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Welcomed customers, offering assistance to help find necessary store items.
Cashier, 06/2018 - 09/2018
Burger King Corporation – Springville, AL,
- Resolved issues with cash registers, card scanners and printers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Welcomed customers, offering assistance to help find necessary store items.
High School Diploma: , Expected in 05/2019
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Lansing Christian School - Lansing, MI,
GPA:
Bachelor of Science: Nursing, Expected in 12/2024
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Western Michigan University Homer Stryker M.D. School Of Medicine - Kalamazoo, MI
GPA:
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