Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Disciplined professional known for recruiting gifted sales team members. Determined and polished with background in mentoring and training employees to achieve established goals. Smart Assistant Sales Manager promoting more than Eight years of expertise.

  • Customer Service
  • Customer Complaint Resolution
  • Salesforce Software
  • Relationship Building
  • Detail-Oriented
  • Operating Procedures and Policies
  • Problem-Solving
  • Decision Making
  • Shipping and Receiving Oversight
  • Advertising Campaigns
  • Verbal and Written Communication
  • Problem Solving
  • Sales Records Management
  • Effective Selling Strategies
  • Document Coordination Skills
  • Time Management
  • Sales Projections
Assistant Sales Manager, 09/2020 to Current
Window NationHarrisburg, PA,
  • Opened and closed store, set up registers and secured cash.
  • Taught new associates sales tactics and performance improvement techniques.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Developed and encouraged sales and promotional team members.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monitored team sales targets and addressed deficiencies.
  • Demonstrated knowledge of audit and compliance standards.
  • Resolved customer complaints regarding sales and service.
  • Exchanged merchandise for customers and accepted returns.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Placed special orders or called other stores to find desired items.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation and care.
Retail Sales Associate, 12/2018 to Current
Bob's Discount FurnitureSkokie, IL,
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Helped customers by answering questions and locating merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Recommended merchandise to customers based on needs and preferences.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Seasonal Worker, 10/2015 to 01/2017
Worthington SchoolsWorthington, OH,
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged with customers and recommended products based on needs and requests.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Identified and quickly handled spill clean-up.
  • Assessed floor displays to restock merchandise.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Updated pricing and sales signs to promote merchandise.
  • Communicated with customers to answer questions.
Education and Training
: Information Technology, Expected in
Paul D Camp Community College - Franklin, VA
: General Business, Expected in
Paul D Camp Community College - Franklin, VA

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School Attended

  • Paul D Camp Community College
  • Paul D Camp Community College

Job Titles Held:

  • Assistant Sales Manager
  • Retail Sales Associate
  • Seasonal Worker


  • Some College (No Degree)
  • Some College (No Degree)

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