Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Goal-oriented Manager delivering practical strategies to drive productivity, personnel retainment and process efficiency. Excel in creative problem solving on complex operational issues. Proven success providing leadership to teams of 25 people. Diligent and well-versed in accurately coordinating paperwork such as contracts, purchase orders, requisitions and refund requests. Experienced in working with landscape inventory and keeping documentation up-to-date for optimal record-keeping.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
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- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Wrote detailed trip reports with all notable details, including road conditions, weather and obstacles encountered.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Sorted mail according to order of address appearance for easy access in field.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Helped customers by carrying oversized parcels inside residences.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Distributed mail on foot to residences and businesses, delivering to approximately 100 customers per shift.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Developed team communications and information for meetings.
- Signed and received mail with signature requirements upon delivery and loading
- Distributed mail on foot to residences and businesses, delivering to approximately 100 customers per shift
- Updated routes based on weather and road conditions in real time to decrease delivery times by 10%
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained list of available properties suited to different needs and budgets for renters.
- Coordinated appointments to show marketed properties.
- Designed and staged homes for optimum showings and photography.
- Completed property walkthrough before completing deals, upholding accuracy in listing.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed 8 rental properties and over 8 tenants, collecting payments and handling maintenance with great speed and accuracy.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Promoted properties to target audiences to enhance revenue generation.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Maintained computer systems and provided technical assistance for computer operations for entire office.
- Collected fees and documented payment processes for property transactions.
- Increased project productivity by collaborating with builders, investors and developers.
- Wrote effective listings detailing property features, resulting in 100% increase in showings.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Developed standard operating procedures for all administrative employees.
- Compared vendor prices and negotiated for optimal savings.
- Promptly responded to tenant complaints and concerns for over 5 properties.
- Compiled maintenance and repair requests for submission to and reached out to local contractors for bid proposals.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Scheduled outside contractors for major maintenance issues.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Maintained constant balance and accounting of property petty cash account.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Inspected evidence and researched allegations to determine accuracy of statements.
- Investigated criminal activity through combination of document research and interviews.
- Traveled around country and helped solve various crimes, including drug trafficking and money laundering cases.
- Interviewed witnesses and suspects.
- Conducted investigations for alleged criminal violations.
- Prepared reports, kept investigation records and maintained all case-related paperwork.
- Worked with multiple federal and state agencies and officials to conduct investigations and prepare cases for adjudication.
- Directed security activities at investigation sites.
- Monitored internal security of country and protected citizen lives by completing under cover buys and surveillance .
- Coordinated with other agencies during multi-jurisdictional investigations.
- Created and filed reports on investigative activities.
- Offered operational and administrative oversight to team of special agents.
- Applied in-depth understanding of forensic science to evaluate claims.
- Supervised team of special agents carrying out law enforcement activities.
- Performed arrests as per warrants issued.
- Used undercover operations, surveillance and interrogation to probe administrative, criminal and civil cases.
- Implemented drug resource programs to prevent crime and improve outcomes of criminal investigations.
- Managed up to 3 active investigations simultaneously.
- Trained new agents in investigative procedures and legal requirements.
- Organized agents' activities to protect people and property.
- Gathered evidence and served as witness in court proceedings.
- Conducted in-depth criminal investigations involving federal crimes, counterespionage, and terrorism.
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School Attended
- High Point University
Job Titles Held:
- Assistant Rural Carrier
- Real Estate Investment Manager
- Special Agent
Degrees
- Bachelor of Science
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