LiveCareer-Resume

Assistant Residential Supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Enthusiastic worker and supervisor, eager to contribute to team success through hard work, attention to detail and excellent organizational and management skills.

Skills
  • MS Office Suite
  • Business operations
  • Operational improvement
  • Team building, comradery and management
  • Problem resolution
  • Project organization
Education
Goldsboro High School Goldsboro, NC Expected in 06/1981 High School Diploma : - GPA :
Various Career And College Facilities , Expected in : - GPA :

Participated in and passed various courses and/or training opportunities in office management and the Microsoft Suite of programs throughout my career. Utilizes these skills in my volunteer endeavors as well.

Work Experience
Hart United - Assistant Residential Supervisor
New Haven, CT, 05/2015 - 11/2020
  • Directly supervised 2 employees while providing oversight of at least 45 employees per cottage.
  • Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident and staff needs.
  • Solved grievances and complaints.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through cottage/building and room rounds.
  • Facilitated meetings to discuss concerns, review complaints and convey information about policy changes.
  • Assessed, evaluated and provided recommendations on reports and/or allegations of abuse, neglect, or incidents impacting the client's safety, welfare, and well being.
  • Increased staff and client satisfaction by resolving issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and surveys.
  • Developed team communications and information for meetings, and reports. Reports were used in case work submitted to the Director, State and/or local authorities, as well as the State of New Jersey.
Hart United - Assistant Residential Supervisor
Hamden, CT, 02/2006 - 05/2015
  • Directly supervised 3 employees.
  • Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident and staff needs.
  • Conducted daily welfare checks and coordinated with staff to meet all resident needs.
  • Solved grievances and complaints by collaborating with residents, staff and other personnel.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building/cottage and room rounds.
  • Promoted positive relations between Center's personnel, residents and staff.
  • Facilitated meetings to discuss concerns, review complaints and convey information about policy changes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led staff in delivery of rules, regulations and guidelines, mandated by the State of New Jersey, resulting in favorable comments during annual audits.
  • Used proficient skills in Microsoft Word, Powerpoint, and Excel to ensure quality written reports, analysis and charts.
  • Developed team communications and information for staff meetings with my immediate staff and/or the Directors of the Center.
Woodbine Development Center - Cottage Training Supervisor (Head)
City, STATE, 11/2005 - 02/2006
  • Directly supervised 36 employees/staff.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Created and implemented in-depth training manual for all employees.
  • Tested all training software and hardware prior to beginning training programs.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Requested, by name, by the Center's Director to develop and implement procedures, in accordance with State guidelines to ensure cottages/buildings were audit ready, everyday.
Woodbine Development Center - Cottage Training Supervisor
City, STATE, 03/1997 - 11/2005
  • Directly supervised 36 employees.
  • Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
  • Managed new employee orientation training process for employees annually.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Assessed skill gaps for employees in various departments and developed training courses to mitigate identified needs.
  • Evaluated success of training programs and recommended improvements to upper management that enhanced efficiency and effectiveness.
  • Reviewed and edited all training materials for accuracy and policy compliance.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Directed training programs and formulated the development paths for managers and supervisors.
  • Researched, developed, and/or obtained relevant course materials to achieve training objectives.
  • Analyzed effectiveness of training programs at all levels and provided recommended updates.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Requested, by name, by the Center's Director to develop and implement procedures, in accordance with State guidelines to ensure cottages/buildings were audit ready, everyday.

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Resume Overview

School Attended

  • Goldsboro High School
  • Various Career And College Facilities

Job Titles Held:

  • Assistant Residential Supervisor
  • Assistant Residential Supervisor
  • Cottage Training Supervisor (Head)
  • Cottage Training Supervisor

Degrees

  • High School Diploma

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