Assistant Residential Supervisor Resume Example
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ASSISTANT RESIDENTIAL SUPERVISOR
Professional Summary
Enthusiastic worker and supervisor, eager to contribute to team success through hard work, attention to detail and excellent organizational and management skills.
Skills
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Work Experience
Assistant Residential Supervisor, 05/2015 to 11/2020
Hart United – New Haven , CT
Hart United – New Haven , CT
- Directly supervised 2 employees while providing oversight of at least 45 employees per cottage.
- Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident and staff needs.
- Solved grievances and complaints.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through cottage/building and room rounds.
- Facilitated meetings to discuss concerns, review complaints and convey information about policy changes.
- Assessed, evaluated and provided recommendations on reports and/or allegations of abuse, neglect, or incidents impacting the client's safety, welfare, and well being.
- Increased staff and client satisfaction by resolving issues.
- Managed quality assurance program, including on-site evaluations, internal audits and surveys.
- Developed team communications and information for meetings, and reports. Reports were used in case work submitted to the Director, State and/or local authorities, as well as the State of New Jersey.
Assistant Residential Supervisor, 02/2006 to 05/2015
Hart United – Hamden , CT
Hart United – Hamden , CT
- Directly supervised 3 employees.
- Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident and staff needs.
- Conducted daily welfare checks and coordinated with staff to meet all resident needs.
- Solved grievances and complaints by collaborating with residents, staff and other personnel.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building/cottage and room rounds.
- Promoted positive relations between Center's personnel, residents and staff.
- Facilitated meetings to discuss concerns, review complaints and convey information about policy changes.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Led staff in delivery of rules, regulations and guidelines, mandated by the State of New Jersey, resulting in favorable comments during annual audits.
- Used proficient skills in Microsoft Word, Powerpoint, and Excel to ensure quality written reports, analysis and charts.
- Developed team communications and information for staff meetings with my immediate staff and/or the Directors of the Center.
Cottage Training Supervisor (Head), 11/2005 to 02/2006
Woodbine Development Center – City , STATE
Woodbine Development Center – City , STATE
- Directly supervised 36 employees/staff.
- Implemented new learning strategies depending upon employees' skill levels.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Created and implemented in-depth training manual for all employees.
- Tested all training software and hardware prior to beginning training programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed surveys to identify training needs based on projected production processes and changes.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Requested, by name, by the Center's Director to develop and implement procedures, in accordance with State guidelines to ensure cottages/buildings were audit ready, everyday.
Cottage Training Supervisor, 03/1997 to 11/2005
Woodbine Development Center – City , STATE
Woodbine Development Center – City , STATE
- Directly supervised 36 employees.
- Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
- Managed new employee orientation training process for employees annually.
- Coordinated ongoing technical training and personal development classes for staff members.
- Assessed skill gaps for employees in various departments and developed training courses to mitigate identified needs.
- Evaluated success of training programs and recommended improvements to upper management that enhanced efficiency and effectiveness.
- Reviewed and edited all training materials for accuracy and policy compliance.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Directed training programs and formulated the development paths for managers and supervisors.
- Researched, developed, and/or obtained relevant course materials to achieve training objectives.
- Analyzed effectiveness of training programs at all levels and provided recommended updates.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Requested, by name, by the Center's Director to develop and implement procedures, in accordance with State guidelines to ensure cottages/buildings were audit ready, everyday.
Education
High School Diploma: 06/1981
Goldsboro High School - City, State
Goldsboro High School - City, State
Various Career And College Facilities
Participated in and passed various courses and/or training opportunities in office management and the Microsoft Suite of programs throughout my career. Utilizes these skills in my volunteer endeavors as well.
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Resume Overview
School Attended
- Goldsboro High School
- Various Career And College Facilities
Job Titles Held:
- Assistant Residential Supervisor
- Cottage Training Supervisor (Head)
- Cottage Training Supervisor
Degrees
- High School Diploma : 06/1981
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