Assistant Residential Supervisor resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Enthusiastic worker and supervisor, eager to contribute to team success through hard work, attention to detail and excellent organizational and management skills.
Skills
MS Office Suite
Business operations
Operational improvement
Team building, comradery and management
Problem resolution
Project organization
Education
Goldsboro High SchoolGoldsboro, NCExpected in 06/1981 ā āHigh School Diploma: - GPA:
Various Career And College Facilities, Expected in ā ā: - GPA:
Participated in and passed various courses and/or training opportunities in office management and the Microsoft Suite of programs throughout my career. Utilizes these skills in my volunteer endeavors as well.
Work Experience
Hart United - Assistant Residential Supervisor New Haven, CT, 05/2015 - 11/2020
Directly supervised 2 employees while providing oversight of at least 45 employees per cottage.
Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident and staff needs.
Solved grievances and complaints.
Supported personal needs of residents dealing with diverse conditions.
Enforced policies and safety standards through cottage/building and room rounds.
Facilitated meetings to discuss concerns, review complaints and convey information about policy changes.
Assessed, evaluated and provided recommendations on reports and/or allegations of abuse, neglect, or incidents impacting the client's safety, welfare, and well being.
Increased staff and client satisfaction by resolving issues.
Managed quality assurance program, including on-site evaluations, internal audits and surveys.
Developed team communications and information for meetings, and reports. Reports were used in case work submitted to the Director, State and/or local authorities, as well as the State of New Jersey.
Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident and staff needs.
Conducted daily welfare checks and coordinated with staff to meet all resident needs.
Solved grievances and complaints by collaborating with residents, staff and other personnel.
Supported personal needs of residents dealing with diverse conditions.
Enforced policies and safety standards through building/cottage and room rounds.
Promoted positive relations between Center's personnel, residents and staff.
Facilitated meetings to discuss concerns, review complaints and convey information about policy changes.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Led staff in delivery of rules, regulations and guidelines, mandated by the State of New Jersey, resulting in favorable comments during annual audits.
Used proficient skills in Microsoft Word, Powerpoint, and Excel to ensure quality written reports, analysis and charts.
Developed team communications and information for staff meetings with my immediate staff and/or the Directors of the Center.
Woodbine Development Center - Cottage Training Supervisor (Head) City, STATE, 11/2005 - 02/2006
Directly supervised 36 employees/staff.
Implemented new learning strategies depending upon employees' skill levels.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Created and implemented in-depth training manual for all employees.
Tested all training software and hardware prior to beginning training programs.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Developed surveys to identify training needs based on projected production processes and changes.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Requested, by name, by the Center's Director to develop and implement procedures, in accordance with State guidelines to ensure cottages/buildings were audit ready, everyday.
Woodbine Development Center - Cottage Training Supervisor City, STATE, 03/1997 - 11/2005
Directly supervised 36 employees.
Utilized skills in office management and staffing, time management, effective communications (written and oral) to ensure outstanding ratings and comments noted in the annual state audit.
Managed new employee orientation training process for employees annually.
Coordinated ongoing technical training and personal development classes for staff members.
Assessed skill gaps for employees in various departments and developed training courses to mitigate identified needs.
Evaluated success of training programs and recommended improvements to upper management that enhanced efficiency and effectiveness.
Reviewed and edited all training materials for accuracy and policy compliance.
Trained staff during demonstrations, meetings, conferences and workshops.
Directed training programs and formulated the development paths for managers and supervisors.
Researched, developed, and/or obtained relevant course materials to achieve training objectives.
Analyzed effectiveness of training programs at all levels and provided recommended updates.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Trained new hires to perform cross-training exercises with experienced workers.
Requested, by name, by the Center's Director to develop and implement procedures, in accordance with State guidelines to ensure cottages/buildings were audit ready, everyday.
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