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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Skills
  • Leasing and Sales
  • Tenant Issue Resolution
  • Application Process Proficiency
  • Sales
  • Bookkeeping
  • Staff Management
  • Financial Reporting
  • Pricing Strategy
Education
Grove City High School Grove City, OH Expected in High School Diploma : - GPA :
Work History
Education Realty Trust Inc. - Assistant Property Manager
Wilsonville, OR, 05/2020 - Current
  • Administered operations to handle needs of more than 512 tenants across 5 property units.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Boosted occupancy by 10% by leveraging market knowledge and successful promotional strategies.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Escalated major issues to property manager for immediate remediation.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Developed and executed plan to achieve and maintain 96% or better rate of occupancy.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Pennrose Management - Leasing Agent
Willow Grove, PA, 11/2018 - 05/2020
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Invited prospects to fill out application upon completion of property tour.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Used Appfolio to keep record of financial transactions and rental applications.

  • Distributed and followed up on tenant renewal notices.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
Bridgestone Corporation - Store Manager
Ann Arbor, MI, 11/2014 - 11/2018
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.


Bridgestone Corporation - Store Manager
Appleton, WI, 01/2005 - 09/2014
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Assessed quality and value of incoming items and offered customers loans.
  • Performed quarterly inventory checks and ran reports.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Processed payments, handled cash and securely initiated bank deposits for $1,000,000 revenue-grossing pawn shop.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Priced and resold items that remained unclaimed by owners
  • Processed new inventory to ready for stocking on sales floor.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Organized store shelves to display most attractive inventory.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.

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Resume Overview

School Attended

  • Grove City High School

Job Titles Held:

  • Assistant Property Manager
  • Leasing Agent
  • Store Manager
  • Store Manager

Degrees

  • High School Diploma

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