A career in Property Management or Accounting requiring an effective communicator and team leader with excellent tenant relations skills and proven ability to drive revenue and deliver bottom line results.
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Successful career history comprising more than 11 years. Intelligent Assistant Property Manager with background overseeing all operational aspects of 28 buildings. Expert at building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
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- Boosted occupancy 98% by leveraging market knowledge and successful promotional strategies.
- Kept accurate records of all resident and tenant correspondence.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Escalated any major issues to property manager for immediate remediation.
- Posted policies and rules in common areas for tenant review.
- Showed apartments to potential tenants and answered questions regarding community.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Oversaw monthly collections, maintaining high payment rates by building positive relationships with tenants.
- Entering daily invoice in Yardi, and ensure all prospective vendor received payments.
- Completed weekly Month-End reports as needed.
- Entering Purchase Orders, reviewing and submitting orders for approval
- Creating and completing weekly Delinquency Reports
- Maintaining collections at 4%.
- Respond to inquiries from prospective and current residents in regards to their accounts, billing and other property services.
- Administrative processing of room assignments, transfers, move ins and move-outs for residents.
- Initiate contact with residents and guarantors who are delinquent Completing monthly delinquency reports.
- Maintaining property files and accounts.
- Completing deposit accounting after residents move out.
- Inspecting units after move out.
- Post payments and email receipts to each resident.
- Calculate move out settlements and prepare final billing or process refunds.
- Maintained a welcoming and pleasant environment that promotes resident satisfaction.
- Help solve resident issues and or complaints.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Collected, recorded and deposited monthly rents from tenants.
- Used Entrata and Yardi to maintain resident database of personal information, repairs and lease agreements.
- Coordinated all department functions for a team of 13 employees.
- Completing 90 deposit accounting's in 1 day.
- Increased occupancy from 60% to 95% in 2 months; as well as lowering and maintaining delinquency at 0%.
- Coordinated all department functions for team of 13 employees.
- Maintained pertinent records of all income and expenses.
- List of all inspections, signed leases, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs, record of rent collection and insurance costs.
- Greeting all residents, future residents and internal team members in a professional manner.
- Advanced bookkeeping and clerical work.
- Facilitating all aspects in the apartment leasing process.
- Promoting positive resident relations.
- Mentoring and training new leasing consultants.
- Completing Market surveys.
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School Attended
- Hopewell High School
Job Titles Held:
- Assistant Property Manager
- Resident Services Manager
- Assistant Manager
Degrees
- High School Diploma
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