, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Objective
Outgoing and hardworking Real Estate Professional with 21 years experience in sales and property management. My goal is to utilize my knowledge and skillset to build a firm foundation with a successful, growing company.
Skills
Business processes and procedures
Vacant unit monitoring
Policy enforcement
Housing regulations
Training and mentoring
Fair housing mandates
Multi-family property management
Knowledge of leasing and market conditions
Sales and marketing
Mortgages and loans
Clerical
Customer service
Training & Development
Work ethic
Security deposit refunds
Experience
09/2016 to CurrentAssistant Property ManagerGoodwill Of Greater Washington | Clinton, NJ,
Explained policies and procedures to tenants and enforced rules.
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Kept records of correspondence with residents and tenants.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Reviewed completed applications and assessed household information against file history and program regulations.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
12/2014 to 09/2016Leasing ManagerIrvine Company | La Jolla, CA,
Received, checked and processed applications for new leases.
Ran background checks on potential tenants to evaluate criminal records and credit statuse
Reviewed agent activities to check performance goals. And optimize approaches to maintain 96% occupancy,
Increased occupancy through dynamic marketing initiatives.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Regularly updated asset management staff regarding leasing and property status.
Established and implemented leasing goals while managing effective lease expiration program.
Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
2010 to 2013Property ManagerThe Integral Group Llc | Durham, NC,
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Reviewed completed applications and assessed household information against file history and program regulations.
Oversaw budgeting process for assigned properties.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Monitored and documented delinquencies and other forms of income.
Explained policies and reviewed documentation to obtain signatures.
2000 to 2013Property ManagerThe Integral Group Llc | Bethlehem, GA,
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents.
Complete management contracts and leases upholding GREC guidelines and Fair Housing Laws.
Monitored and documented delinquencies and other forms of income.
Assisted property owners in locating tenants to lease or rent available space.
Education and Training
Expected in 09/2000Ga License 245634 | Real EstateReal Estate Professionals Ent., Smyrna, GA, GPA:
Expected in High School Diploma | Harris County , Houston, TX, GPA:
Software Knowledge
Skilled in various property management and real estate programs Including but not limited to: Multiple Listing Services, GMLS and FMLS, GAR Forms, Tenant Pro, Appfolio, Salesforce, Yardi, Tenant File, Microsoft Office 365 (including Excel), Atlas, Swift, Data Matix, Docusign, Panini Check Scanner, Quickbooks and Rent Cafe'.
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