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assistant property manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled commercial and residential management professional; experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Experience Hotel Manager with a demonstrated history in the hospitality industry. Skilled in Computer repair, Microsoft applications, Accounting, Financing, Hospitality management, Food Service, Bartending and Human Resources. Culmination of twelve years of experience in the hotel industry with consistent results and repeated success in bringing progressive ideas that help drive both guest sanctification and associate morale in a positive direction.

Skills
  • Housing Regulations
  • Business Processes and Procedures
  • Staff Coordination
  • Operations Management
  • Dispute Handling
  • Operating Cost Tracking
  • Budget Preparation
  • Performance Assessment
  • Financial Reporting
  • Contract Negotiation
  • Administrative Leadership
  • Sale and Rental Recordkeeping
  • Training and Mentoring
  • Critical Thinking
  • Fosse Trained
  • Proficient with yieldistar, entrata, and vendor Credential
Experience
Assistant Property Manager, 09/2022 - Current
Amli Residential Glendale, CA,
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Updated tenant and unit information to keep current in housing database.
  • Checked rental eligibility by following company's verification process.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled security deposit refunds.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Oversaw budgeting process for assigned properties.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Assistant General Manager, 01/2017 - 09/2022
Aimbridge Hospitality Plover, WI,
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Hotel Operations Manager, 07/2011 - 01/2017
Lindblad Expeditions Holdings Inc. New York, NY,
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw recruiting, interviews and new employee hiring.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
Food Service Supervisor, 01/2009 - 07/2011
Lowell General Hospital North Chelmsford, MA,
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Created and adjusted department schedules and individual shift assignments.
  • Performed continuous evaluations of employee performance and service levels.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Delivered food prep training so that employees could effectively feed staff personnel.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
Education and Training
Bachelor of Science: Chemical Engineering, Expected in 05/2012
-
Michigan State University - East Lansing, MI
GPA:
Status -

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Resume Overview

School Attended

  • Michigan State University

Job Titles Held:

  • Assistant Property Manager
  • Assistant General Manager
  • Hotel Operations Manager
  • Food Service Supervisor

Degrees

  • Bachelor of Science

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