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assistant property manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills
  • Application processing
  • Property tours
  • Event planning
  • Housing regulations
  • Security deposit refunds
  • Lease file audits
  • Business processes and procedures
  • Fair housing mandates
  • Data management
  • Planning & organizing
Experience
Assistant Property Manager, 08/2022 to Current
Toll Brothers Inc.Peoria, AZ,
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Handled security deposit refunds.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Assistant Property Manager, 04/2022 to 08/2022
Toll Brothers Inc.Pittsburgh, PA,
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Checked rental eligibility by following company's verification process.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
Leasing Consultant, 03/2019 to 04/2021
Related CompaniesOakland, CA,
  • Service Active Learning Self Motivated Spanish Language Professionalism Adaptability/Flexibility Leadership Planing/Organizing.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Checked rental eligibility by following company's verification process.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Leasing Consultant, 03/2018 to 04/2019
Related CompaniesRaleigh, NC,
  • Increased occupancy through dynamic marketing initiatives.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Checked rental eligibility by following company's verification process.
  • Received rent payments and tracked transactions in accounting software.
  • Tracked leads using CRM software and followed up with interested parties.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
Secretary, 03/2015 to Oct2016
Intermountain HealthcareCedar City, UT,
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Greeted visitors and directed to appropriate location or person.
  • Assisted with accounts receivable and accounts payable functions.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Set appointments for executives to support busy staff.
  • Monitored office equipment and scheduled repairs.
Education and Training
Leasing as a career (AAGO) Yardy 1-2-3 Onsite ATS Tax Credit Fair housing Course Rent Maximizer: , Expected in to - ,
GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

Job Titles Held:

  • Assistant Property Manager
  • Assistant Property Manager
  • Leasing Consultant
  • Leasing Consultant
  • Secretary

Degrees

  • Leasing as a career (AAGO) Yardy 1-2-3 Onsite ATS Tax Credit Fair housing Course Rent Maximizer

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