Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable with Yardi and Znock CRM. Successful career history comprising more than 20 years. Established Assistant Property Manager thriving on interacting with people of all ages and personalities and experienced developing successful resident retention programs.
Assistant Property Manager for new lease up in Alexandria, Virginia.(Cameron Square)
Assist with onboarding and training of leasing consultants and assistant managers at other PAC properties in Virginia.
Established strong, professional relationships with team and residents by promoting team collaboration and delivering exemplary service. Property currently has 5 star google rating.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Senior Leasing Manager for acquisition of seven properties in Raleigh. Assisted with training of fo area on Yardi and Knock
Assistant Manager for Raleigh Asset and Supported Raleigh properties on Yardi and Help desk
Lowest rent delinquency in Raleigh area.
04/2016 to 11/2017
Senior Leasing ConsultantFlournoy Development – Charleston, SC,
For new lease up properties in Atlanta.
Assist with on-site training for new leasing consultants and assistant Managers.
Travel as needed by company to assist in various roles as Leasing manager or Assistant Manager.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
08/2015 to 03/2016
Leasing ConsultantBh Management – Lithonia, GA,
Leasing Consultant For Midtown property acquired by Greystar.
Trained new Leasing Consultants, and helped Property Manager and Assistant Manager streamline key task after take over from previous management.
Promoted to Assistant Manager after 3 Months at Property.
Collected rent and tracked resident payments and information in Yardi.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
05/2014 to 08/2015
Senior Leasing Consultant Assurant – Plano, TX,
Senior Leasing Consultant for two new luxury lease up communities in Hanover.
Managed and assisted with leasing and customer service training.
Set up and managed PEP program for Quester. Coordinate Social Media Platform for both properties.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Used effective communication methods to quickly resolve issues among residents
Implemented business strategies to maximize tenant satisfaction and reduce vacancies
10/2012 to 05/2014
Account ExecutiveBh Management – Memphis, TN,
Responsible for consultative and strategic sales activities within territory.
Develop and maintain close relations to exceed customer expectations.
Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Individualized client marketing programs to meet each customer's unique needs while focusing on digital marketing and social media
08/2011 to 09/2012
Tenside Assistant ManagerWaterton Residential – City, STATE,
Responsible for collection, account receivable and leasing for property. Assist Community Manager with daily operations concerning staff, residents and community.
Waterton took over property from Preferred Apartment Communities and would only agree to purchase property if current staff stayed in place.
Recognized by management for providing exceptional customer service
01/2010 to 08/2011
Regional Leasing Manager/ Assistant ManagerPreferred Apartment Communities – City, STATE,
Traveled as needed for new Property Management Company ,Preferred Apartment Communities founded by John Williams, former owner of Post Properties.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to resident service.
Demonstrated leadership by making improvements to work processes and helping to train others.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
Directed and led employees, supervising activities to drive productivity and efficiency
07/1999 to 06/2007
Senior Leasing ConsultantPost Properties – City, STATE,
Leasing Consultant for new lease-up properties in Georgia and Florida.
Presenting and selling Post Properties upscale apartment communities, and Post brand to prospective residents.
Maintained occupancy and rent growth goals by making use of sales tools including building, qualifying, and closing during each sales interaction.
Named Senior Leasing Consultant December 2000.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
Education
Expected in
: Business Administration/Marketing Kennesaw State University - Kennesaw, GA GPA:
Additional Information
Post Performer for leasing in top 10% of company
ACVB , Volunteer of the Year 2011
Leasing Consultant of the Month - Top Producer
Waterton Residential Customer Service Award 4th Quarter 2011
Tops in Telephone and 100% on Secret Shops
Carroll Assistant Property Manager of The Year 2019
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