assistant property manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Hardworking and motivated manager with five years of experience and record of success in sales and customer service. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Relationship building and rapport
Vacant unit monitoring
Business processes and procedures
Policy enforcement
Issue escalation
Microsoft Office
Work ethic
Friendly, positive attitude
Teambuilding
Organization
Experience
Assistant Property Manager, 01/2021 to Current Greystone Properties – Auburn, AL,
Showed units to potential tenants and answered questions about life in community.
Checked rental eligibility by following Absolute Management's verification process.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Conducted tours of vacancies with prospective tenants.
Escalated critical issues to property manager to ensure immediate resolution.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Oversaw daily operations, maintenance and administration of various properties.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Kept records of all correspondence with residents and tenants.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Explained policies and procedures to tenants and enforced all rules.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Checked common areas regularly to keep neat, clean and free of debris.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Assistant Store Manager, 11/2017 to 03/2020 Leslie's Pool Supplies (Dba) – Rockledge, FL,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Coached and developed store associates through formal and informal inJessicactions.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Built proactive and productive relationships with Store Manager and business agents to maintain operational efficiency.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Supervised Store Manager in processing credit, debit, and cash payments to streamline sales.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Promoted and supported strong relationships with local community organizations in surrounding area.
Insurance Billing Specialist, 01/1999 to 04/2005 Spartanburg Regional Medical Center – Delray Beach, FL,
Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Scheduled patients in AS400 system and updated pertinent details related to insurance, payment histories and personal or confidential information.
Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
Calculated figures such as discounts, percentage allocations and credits.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
Collected, posted and managed patient account payments.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Performed insurance verification, pre-certification and pre-authorization.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Submitted claims to insurance companies.
Education and Training
High School Diploma: , Expected in 05/1999 to Wynne High School - Wynne, AR GPA:
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