Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enthusiastic Assistant Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of importance of tasks being complete in a timely manner and efficiently. Motivated to learn, grow and excel in all aspects of my career.
- Tenant Issue Resolution
- Property Management
- Bookkeeping
- Appointment Scheduling
- Financial Reporting
- Leasing and Sales
- Invoicing
- Prospecting Clients
- Payroll Processing
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- Budgeting
- Sales
- Filing
- Staff Management
- Market Strategy
- Spreadsheets
- Account Reconciliation
- Internet Marketing
- True team player
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09/2018 to Current Assistant Property Manager Help Usa – Ronkonkoma, NY,
- Oversaw monthly collections of over $165,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Administered operations to handle needs of more than 256 tenants across 137 property units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Used strong negotiating talents to obtain reasonable fees from contractors for work.
03/2018 to 09/2018 Manager Black Butte Ranch – Sisters, OR,
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Hired, trained and mentored staff to maximize effectiveness.
- Demonstrated new products, procedures and techniques to employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to all company food, safety, quality and sanitation policies.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
01/2017 to 12/2017 Service Receptionist Camping World – Belleville, MI,
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered 150 + incoming calls daily to resolve billing and vehicle question issues and schedule appointments.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Corresponded with clients through email, telephone or postal mail.
- Balanced Service technician availability, customer schedules and maximum load levels when scheduling appointments.
03/2013 to 01/2017 Assistant Manager Twin Peaks Restaurant – Grand Prairie, TX,
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Coached team on effective upselling and cross-selling methods.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored employee performance and developed improvement plans.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Expected in 06/2014 High School Diploma:
Tahquitz High School - Hemet, CA
GPA:
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