Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Assistant Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of importance of tasks being complete in a timely manner and efficiently. Motivated to learn, grow and excel in all aspects of my career.

  • Tenant Issue Resolution
  • Property Management
  • Bookkeeping
  • Appointment Scheduling
  • Financial Reporting
  • Leasing and Sales
  • Invoicing
  • Prospecting Clients
  • Payroll Processing
  • Budgeting
  • Sales
  • Filing
  • Staff Management
  • Market Strategy
  • Spreadsheets
  • Account Reconciliation
  • Internet Marketing
  • True team player
Work History
09/2018 to Current
Assistant Property Manager Help Usa Ronkonkoma, NY,
  • Oversaw monthly collections of over $165,000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Administered operations to handle needs of more than 256 tenants across 137 property units.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Used strong negotiating talents to obtain reasonable fees from contractors for work.
03/2018 to 09/2018
Manager Black Butte Ranch Sisters, OR,
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Demonstrated new products, procedures and techniques to employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
01/2017 to 12/2017
Service Receptionist Camping World Belleville, MI,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered 150 + incoming calls daily to resolve billing and vehicle question issues and schedule appointments.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Corresponded with clients through email, telephone or postal mail.
  • Balanced Service technician availability, customer schedules and maximum load levels when scheduling appointments.
03/2013 to 01/2017
Assistant Manager Twin Peaks Restaurant Grand Prairie, TX,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Expected in 06/2014
High School Diploma:
Tahquitz High School - Hemet, CA

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