Enthusiastic Assistant Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of importance of tasks being complete in a timely manner and efficiently. Motivated to learn, grow and excel in all aspects of my career.
Skills
Tenant Issue Resolution
Property Management
Bookkeeping
Appointment Scheduling
Financial Reporting
Leasing and Sales
Invoicing
Prospecting Clients
Payroll Processing
Budgeting
Sales
Filing
Staff Management
Market Strategy
Spreadsheets
Account Reconciliation
Internet Marketing
True team player
Work History
09/2018 to Current
Assistant Property ManagerHelp Usa – Ronkonkoma, NY,
Oversaw monthly collections of over $165,000 in funds, maintaining high payment rates by building positive relationships with tenants.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Administered operations to handle needs of more than 256 tenants across 137 property units.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Used strong negotiating talents to obtain reasonable fees from contractors for work.
03/2018 to 09/2018
ManagerBlack Butte Ranch – Sisters, OR,
Cross-trained existing employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Hired, trained and mentored staff to maximize effectiveness.
Demonstrated new products, procedures and techniques to employees.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Adhered to all company food, safety, quality and sanitation policies.
Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
01/2017 to 12/2017
Service Receptionist Camping World – Belleville, MI,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Answered 150 + incoming calls daily to resolve billing and vehicle question issues and schedule appointments.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Corresponded with clients through email, telephone or postal mail.
Balanced Service technician availability, customer schedules and maximum load levels when scheduling appointments.
03/2013 to 01/2017
Assistant ManagerTwin Peaks Restaurant – Grand Prairie, TX,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored employee performance and developed improvement plans.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Education
Expected in 06/2014
High School Diploma: Tahquitz High School - Hemet, CA GPA:
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