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Skilled with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction. Enthusiastic and dedicated to achieving property management goals. Knowledgeable about payment collections, maintenance and documentation. Offering 17 years of related experience in the field. Outgoing professional with a background managing employees, issues and administrative tasks in fast- paced environments. A highly visible and friendly in promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
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- Updated system accounts with latest information
- Evaluated property conditions and recommended improvements
- Streamlined operations by communicating efficiently with clients, keeping meticulous records.
- Budget Management
- Collected rental payments from residents and kept records of delinquent accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled tenant leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected buildings and common areas regularly to identify repairs needing immediate attention.
- Have experience in REAC and UPCS.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Met with residents to gather information and develop effective solutions.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes
- Between 07/2010 - 07/2013, Assistant Manager for over 600 units
- From 06/2014 to current, Assistant Manager for over 400 units
- Collected rental payments from residents
- Kept meticulous records of delinquent accounts.
- Handled re-opening of WC White Apartments and conducted move ins of 75 residents.
- Handled relocation of Blanco Apartments residents during that time frame.
- Evaluated property conditions and recommended improvements.
- Communicated efficiently with clients while keeping their records updated
- Budget Management
- Prepared leases annually
- Met with residents to gather information and develop effective solutions
- Inspected units before and after tenant moves in
- Inspected units to determine readiness for all new move ins
- Inspected buildings and common areas regularly to identify repairs needing immediate attention.
- Delivered lease violations and Notice of Non-Payment of Rent, resident notices and memos.
- Handled 125 resident files.
- Received payments.
- Annual re-examinations/lease renewals.
- Set up appointments for manager.
- Helped closing work orders for maintenance staff.
- Resident complaints.
- Phone handling, copying, faxing and scanning.
- Customer service skills.
- Handled new applicant move ins.
- Conduct unit inspections for move ins, move outs and housekeeping.
- Planned holiday events for elderly properties.
- Planned health events for elderly properties.
- Answered phone calls Monday thru Friday from 8 am - 5 pm.
- Relayed messages to proper departments.
- Established professional relationships with residents/applicants
- Entered work orders for residents living in Public Housing.
- Assisted applicants with their application for housing Section 8 and Public Housing.
- Handled several programs such as Microsoft programs, email, Google programs, MLS system.
- Handle mail outs
- Updated resident & applicant files.
- Performed several cross department training's.
- Faxing, filing, copying, basic office work.
- Call center environment.
St. Phillip's College - San Antonio, TX,
St. Francis Academy - San Antonio, TX,
Certified Public Housing Specialist with Jamie Kinney March 2015
Certified Public Housing Manager with Jamie Kinney May 2009
Certified Public Housing Specialist with Nan McKay December 2007
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School Attended
- St. Phillip's College
- St. Francis Academy
Job Titles Held:
- Assistant Property Manager
- Community Manager
- Leasing Agent/Client Service Specialist
- Customer Service Representative
Degrees
- Associate of Arts
- High School Diploma
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