Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned Assistant Manager professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems.
Skills
Process improvement
Strategic planning
Budgeting and finance
Recruitment and talent development
Vendor sourcing and negotiations
Multi-operations management
Personnel management
Customer-oriented
Accounts payable and receivable
Critical thinking
Project planning
Team building
Report development
Billing and collections expert
Customer service-oriented
Expert closer
Accomplished in commission sales
Property management
Work History
05/2006 to 04/2014Assistant Property ManagerHolland Residental | Glendale, CA,
Camden Vineyards Apartment Homes.
Responsible for the efficient operation of the community under the direction of the Community Manager.
On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, resident services, and maintenance.
Also responsible for overseeing all sales activities in assigned community from lead generation through close.
This includes leading the sales team and ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process ESSENTIAL FUNCTIONS: Demonstrate strong sales and customer service skills to both internal and external customers Manage the sales process from start to finish to achieve sales goals Find qualified leads through referrals, networking, company supported advertisement, and outreach marketing efforts Ensure that all leads for the assigned community and sales staff via telephone, walk in traffic, internet leads, etc.
are followed through until considered "lost" Monitor closing ratios and coach sales team to achieve sales goals Monitor the accuracy of all leasing paperwork Participate in social media marketing to obtain traffic and assist with brand management Utilize tools and resources to assess the community's market position in surrounding submarket to maintain the advantage above the competition Maintain excellent rapport with residents and prospects Use customer service skills to receive resident requests, complaints, and comments, and resolve concerns quickly and effectively Maintain professional demeanor Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks and those of the sales team Assist the Community Manager and sales team in selling the value of the Camden Brand during the renewal process With the Community Manager, review and suggest any changes to pricing for new leases and renewal offers Monitor sales team progress on pending renewals Assist in ensuring all monthly rental payments and fees owed are accurately posted and collected Help plan, schedule and organize resident functions as needed to promote resident retention and increase resident satisfaction.
09/2005 to 05/2006Leasing ConsultantLegacy Marketing Partners | Usa ● Los Angeles, CA,
Showing apartments and answering potential residents questions Assist in monitoring renewals and distribute and follow-up on renewal notices Prepares and assists with all leasing paperwork Process applications for approvals (credit check, rental history, etc.) Use customer service skills to take requests, complaints, comments, and resolve them quickly Participate in outreach marketing activities to obtain traffic Distribute newsletters, pamphlets, and flyers, etc.
Maintain filing system.
09/2004 to 09/2005Traveling Leasing ConsultantAspen Square Management | City, STATE,
Showing apartments and answering potential residents questions Assist in monitoring renewals and distribute and follow-up on renewal notices Prepares and assists with all leasing paperwork Process applications for approvals (credit check, rental history, etc.) Use customer service skills to take requests, complaints, comments, and resolve them quickly Participate in outreach marketing activities to obtain traffic Distribute newsletters, pamphlets, and flyers, etc.Maintain filing system.
Education
Expected in 2004High School Diploma | Moreno Valley High School, Moreno Valley, CAGPA:
Expected in 2012Completed All Camden University Classes | Property Management and Fair HousingMoreno Valley High School, Riverside Community College, Camden University, , GPA:
Accomplishments
Community ward for "Best Overall Closing" in 2007,2008,2009 "Leasing Excellence Award" in February and May 2008, "Community of The Year" in 2010 and 201. Nominated by my fellow peers for the National "ACE" Award from years 2010-2014. Became a Camden Mentor in 2010- Assisted in the training and development for some of Camden's most valuable employees.
Awards and Achievements: Community Award For Closing 2007, 2008, 2009, Leasing Excellence Award February and May 2008, Community Of The Year 2010 and 2011, Nominated by my fellow Peers for the National "Ace" Award from years 2010-2014 Became a Camden Mentor in 2010, to assist and mentor new hires in their roles.
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School Attended
Moreno Valley High School
Moreno Valley High School, Riverside Community College, Camden University
