High-energy Assistant Manager that possess over 11 years experience in property management for multi-family housing, successful in building and motivating dynamic teams. Organized and diligent with a strong background in sales, planning, budgeting and customer satisfaction. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
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Received Pinnacle American Management 2012 and 2013 Show Me The Money Award Collecting Bad debt
Received Pinnacle Shopping Report Award 100%
Received Equity Residential 2011 Award of Excellence -Top Sales Consultant Q2
Received Equity Residential 2010 Award of Excellence -Top Sales Consultant Q1
Received Equity Residential 2009 Award Property of The Year North Florida
- Oversee many aspects of property management (381 Units)
- Maximized company revenue by increasing rents
- Coached and mentored 3 staff members by offering constructive feedback and taking interest in their long-term career growth
- Provide back up support to Property Manager
- Aid in collection of rent and made daily community deposits
- Reconciled account ledgers
- Responsible for securing new and renewing existing leases
- Field calls for maintenance requests and facilitate process of requests
- Maintained 100% on pre-close and month end
- Monthly delinquency under 1%
- Managed the day-to-day tactical and long-term strategic activities within the business.
- Responsible for auditing new and pre-existing files
- Sales closing ratio 90%
- Review GPR report daily
- Performed background and credit checks for applications
- Oversaw many aspects of property management (273 Units)
- Closing ratio 85%
- Oversaw weekly comp survey, renewal reports and all resident files
- Audit all new move in and renewal files
- Provide excellent customer service by successful interaction with residents, i.e. handling residents concerns
- Performed background and credit checks for applications
- Aided in collection of rent and made daily community deposits
- Reconciled account ledgers
- Field calls for maintenance requests and facilitate process of request
- Maximized company revenue by increasing rents
- Responsible for 40% year to date off all sales revenue generated at the property (273 Units)
- Sales closing ratio 80%
- Aided in rent collection and made community deposits
- Audit all new move in and renewal files
- Performed background and credit checks for applications
- Oversaw weekly comp survey and renewal reports
- Provided backup support to Property Manager
- Reconciled account ledgers
- Field calls for maintenance requests and facilitate process of requests
- Oversaw many aspects of property management (288 Units)
- Maintained department reports, spreadsheets and all resident files
- Provided back up support to Property Manager
- Successfully interact with residents and handle various resident concerns
- Aided in rent collection and made daily community deposits
- Responsible for securing new and renewing existing leases
- Performed background and credit checks for applications
- Reconciled account ledgers
- Field calls for maintenance requests and facilitate process of requests
- Maximized company revenue by increasing rents
- Closing ratio 90%
- Oversaw many aspects of property management (208 Units)
- Closing ratio 80%
- Successfully interacted with residents and handle various residents concerns
- Provided backup to the Property Manager
- Responsible for securing new and renewing existing leases
- Aided in collection of rent and made daily community deposits
- Performed background and credit checks for applications
- Field calls for maintenance requests and facilitate process of requests
- Maximized company revenue by increasing rents
- Oversaw many aspects of property management (198 Units)
- Offered recommendations to management regarding business and property improvements
- Provided backup support to Property Manager
- Responsible for securing new and renewing existing leases
- Field calls for maintenance requests and facilitate process of requests
- Reconciled account ledgers
- Performed background credit checks for applications
- Oversaw many aspects of property management (187 Units/Conventional & Section 8)
- Maintained department reports, spreadsheets, compliance paperwork and all residents files
- Provided backup to Property Manager
- Responsible for securing new and renewing existing leases
- Performed background and credit checks for applications
- Aided in collection of rent and made daily deposits
- Field calls for maintenance requests and facilitate process of requests
- Sales closing ratio 89%
- Worked closely with Clearwater Housing Authorities
- Performed background and credit checks for applications
Computer: Administrative:
Microsoft Word Typing Speed 45 wpm
Microsoft Outlook 10 Key by touch
Microsoft Excel
Rent Roll
Yardi Voyager
Wiz
Reference Upon Request
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School Attended
- Florida Career College
- Thompson High School
Job Titles Held:
- Assistant Property Manager
- Leasing Manager
- Assistant Property Manager
- Leasing Manager
- Assistant Property Manager
- Assistant Property Manager
- Assistant Property Manager
Degrees
- Graduate
- Graduate
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