Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and ability to communicate with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Skills
Business processes and procedures
Policy enforcement
Housing regulations
Vacant unit monitoring
Experience
Assistant Property Manager, 07/2019 - Current Human Good – Upper Darby, PA,
Managed 185 Properties with separate owners for each.
Listed properties for rent on 70 webpages to include Zillow, For Rent, and the company webpage.
Collected rent, placed 7 day notices, monitored rental properties for maintenance, input notice to vacate forms, pro-rated rent, and executed eviction notices.
Handled all security deposit refunds.
Generated new leases and all renewals with market increases
Conducted tours of vacancies with prospective tenants under Fair Housing Regulations.
Checked rental eligibility by following Southern's verification process.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Oversaw daily operations, maintenance and administration of various properties.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Checked common areas regularly to keep neat, clean and free of debris.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Directed collection of more than monthly income with consistently high payment rates.
Kept records of all correspondence with residents and tenants.
Secured rental agreements each month after developing outstanding relationships with community members.
Created and implemented policies and procedures for effective property management.
Explained policies and procedures to tenants and enforced all rules.
Inspected property every 6 months, took pictures, reported back to owners and reports
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Created and updated marketing materials for properties.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Developed strong, professional relationships with Southern's and residents by initiating collaboration and delivering exemplary service and engagement.
Toured Vacant units for potential new resident's under new Fair Housing Laws
Completed all apps, background checks, and files to include new leases and renewals.
Created Brochures, newsletters, print ad and all digital ads on social media platforms.
Created marketing reports to evaluate rental projections and market value.
Oversaw marketing for product launches, including public relations, direct mail pieces, sales training and e-mail campaigns.
Oversaw social media accounts for diverse range of clients, implementing strategies to drive activity.
Oversaw business communications and coordinated event promotion to increase brand awareness.
Directed advertisement, banner and signage projects from conceptualization to final delivery.
Uncovered new customer leads by creating marketing materials with Canva and Adobe, including flyers and business cards.
Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
Generated events and programs for rental retention to include a resident referral program.
Developed key relationships with vendors, including printers and shipping agents.
Created daily social media posts to create robust brand presence for Somerset Apartment Management on Twitter, Facebook and Instagram.
Recommended product changes to enhance customer interest and maximize sales.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Contacted and followed up with tenants on renewal notices.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Increased occupancy from 86% to 100 %
Generated effective social media following
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Maintained accurate records of all correspondence with and from tenants.
Oversaw daily operations, maintenance and administration of various properties.
Conducted background checks on applicants.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Settled tenant conflicts effectively
Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Developed strong, professional relationships with Somerset Management and residents by initiating collaboration and delivering exemplary service and engagement.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Negotiated with outside contractors to obtain reasonable fees
Developed Relationships with Vendors and contracted projects
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