Assistant Property Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Over the past 16 years, I have worked with several residential property management companies with diverse portfolios ranging from small to large with local and out of state owners. Although my expertise and focus is in residential management, these experiences have exposed me to working with mixed-use buildings involving commercial, retail, and condominiums as well as government, corporate and military contracts. I'm a motivated self-starter with effective time management skills, strong attention to detail and exercise good judgment and discretion in dealing with residents, visitors, vendors and staff.

  • Yardi
  • MRI
  • Jenark
  • Propertyware
  • Rent Cafe
  • Microsoft Office
  • Blue Moon Software
  • RentMaximizer
  • Fair Housing Mandates
09/2016 to 03/2017
Assistant Property Manager Human Good Irvine, CA,
  • Act as liaison between Community Manager, the community staff, and residents of a 440 new construction luxury community
  • Maintain awareness of local market conditions and trends
  • Contribute ideas to Property Manager for marketing the property and improving resident satisfaction
  • Maintain accurate resident records
  • Update all rents, deposits, and application fees received by residents on a daily basis
  • Issue appropriate notices when necessary (i.e. late payment notices, eviction notices, returned check memos)
  • Deposit all receipts prior to bank closing each day
  • Be aware of company goals relative to resident satisfaction and resident retention
  • Interface with residents to address concerns, negotiate lease renewals, and prepare preliminary account reviews for those residents on notice
  • Warmly greet prospective residents, qualify, determine needs and preferences, professionally present community and specific apartments while providing features and benefits
  • Answer incoming phone calls and handle accordingly, whether prospect call, resident issue, service request, etc.
  • Accept service requests from residents and route to maintenance for prompt processing
  • Conduct service follow-up with residents when job is completed
  • Ensure that the office, clubroom, models, and “market ready” vacants are in perfect condition
  • Clean, vacuum, and dust when needed
  • Physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff
  • Inspect move-out and vacants
  • Correctly complete all lease applications, assist with application verification, and notify prospective resident of results
  • Type resident communication, i.e. pest control notices, etc.
  •  Complete all lease paperwork, including related addendums
  • Accept rents and deposits
  • Update daily reports concerning notices to vacate, vacancy report, activity report, etc., on a daily basis and provide information to Community Manager
  • Organize and file all applicable reports, leases and paperwork
06/2015 to 09/2016
Community Manager 2K Moorpark, CA,
  • Manage a luxury A+ new construction community of 57 units
  • Increased occupancy from 60% to 98%
  • Supervise Leasing and Maintenance staff
  • Show, lease and move in prospective Residents
  • Generate Traffic, Rental, Vacancy and Market Survey reports
  • Advertising:, Apartment Guide,, Zillow, Craigslist, RentLinx and Community Website
  • Implemented, monitor and maintain social media platforms: Facebook, Twitter, Pinterest, Yelp
  • Market Outreach to analyze trends and improve effectiveness
  • Rent Collection and assist with budget
  • Ensure all Resident complaints are handled promptly and appropriately
  • Act as main point of contact for Vendor relations
  • Coordinate and schedule building inspections, elevator inspections, etc.
  • Move in and move out inspections including scheduling turnover's with Vendor's and Maintenance staff
  • Input maintenance requests and make sure they are handled in a timely and satisfactory manner
  • Oversee preventive maintenance
  • Maintain all building equipment and supplies
  • Conduct daily site inspections of property
  • Adhere to Standard Operating Procedures
03/2013 to 05/2015
Assistant Property Manager Hyatt Berwyn Heights, MD,
  • Worked under the Property Manager for a new A+ Property: acted as Property Manager in his absence
  • Supervise Leasing Team to include training, brainstorming on marketing ideas to keep vacancy consistently under 5 percent, evaluate current marketing conditions and competitors, inspect model units to ensure they are up to company standards, approve applications/ leases, oversee follow-up relating to Prospects, Applicants and Residents, file audits, enforce company policies and procedures and assist in performance evaluations and disciplinary actions
  • Property Representative for weekly RentMaximizer company-wide conference
  • Post rental payments and balance all Resident accounts, perform end of month closing, maintain a minimal delinquency rate, filing and coordinating legal action for nonpayment, lease violations and evictions
  • Create pricing renewal rates for approval from Regional Manager and create and distribute renewal letters-promote renewal incentives for Resident retention to minimize turnover
  • Preform move-in/ move-out and make-ready inspections. Ensure all SODA's are processed within the legal time frame
  • Oversee that maintenance completes work orders in a timely and efficient manner
  • Provide excellent customer service for any Resident complaints, requests or concerns while maintaining community policies
01/2005 to 03/2013
Property Management Assistant-Corporate Office Aldon Management Corp. City, STATE,
  • Collect rent and handle delinquent accounts/audit rent roll
  • Produce numerous reports, including but not limited to: Rent Rolls, Prepaid & Delinquency, Cash Reports, Deposit and Disposition, Move-In/Move-Out, Work Order, Potential Rent Change, weekly Vacancy and Renovation
  • Maintain completed Resident files
  • Compose correspondences to Residents, including but not limited to: Violation Letters, Rental Verifications, Building Notifications, Follow-up
  • Prepare rent increase letters for MD & DC properties to include preparation of DC Rent Control Disclosures
  • Prepare and send late notices, file legal action and suit lists
  • Process and generate security deposit refund checks
  • Jenark training for Property Managers and Leasing Agents
  • Assisted in preparing an Operation's Manual for Management and Leasing Offices
  • Revise standard Lease Agreement/Property Rules when necessary
  • Approve rental credits submitted by Property Managers
  • Charge monthly rent for entire portfolio
  • Chaired numerous committees designed to improve the efficiency of day-to-day operations at Management/Leasing Offices
  • Assist with A/P and A/R when needed
  • Prepare end of the year 1099 interest forms for security deposits 
  • Daily bank deposits

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School Attended
    Job Titles Held:
    • Assistant Property Manager
    • Community Manager
    • Assistant Property Manager
    • Property Management Assistant-Corporate Office