Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Effective Assistant Property Manager offering excellent skills in customer service. Works cooperatively with manager, property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Constantly exceeding expectations with strong Management and multitasking skills. Fast learning and specialized management, passionate about ensuring a safe and effective working environment. 6 years providing customer service and much experience in motivating and directing staff through demanding tasks. Maintaining good labor relations with the union following the requirements contributing to the team's effort promoting optimal performance.

Organizes inspections, supervises issue resolution.

  • Leasing and Sales
  • Quality Management
  • Market Strategy
  • Financial Reporting
  • Accounting
  • Staff Management
  • Bookkeeping
  • Business administration
  • Financial Management
  • Operations management
  • Training
  • Basic computer support
  • Social media management
  • Team leadership
  • Sales
  • Administrative support
  • Account management
  • Money handling abilities
  • Good listening skills
Work History
10/2020 to Current
Assistant Property Manager Hyatt Hotels Corp. Jersey City, NJ,

As second in command to the property manager, I have played

critical role in supporting all aspects of operations including leasing, budgeting and reporting, rent collection, customer service, maintenance and administrative supervision on the property.

Having excellent organization interpersonal skills and business management.

Solving problems, listening, and deductive reasoning skills.

Empathizing with residents and colleagues, while still enforcing community management and company rules and policies.

Averaging verbal and written communication skills Self-motivated, enterprising with a positive attitude.

Working and thriving in a fast-paced environment.

Fallowing work with navigate common software applications such as Microsoft Word, Excel, and Outlook, and various administration programs.

Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Verified income, assets and expenses and completed file tracking sheet for each applicant.

Showed apartments to potential tenants and answered questions regarding community.

Escalated major issues to property manager for immediate remediation.

08/2018 to 10/2020
Shift Supervisor Merakey New Castle, DE,

Representative assisting in daily operations of the store, keeping strong customer services and business relationships with our customer meeting their expectations

Making sure compliance with federal, state, and local regulations.

Helped store management meet standards of service and quality in daily operations.

Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, maintenance of cash drawers, cash handling procedures,store audits, and shrinkages.

Completed store opening and closing procedures and balanced tills.

Resolving customer complaints and issues and offered solutions to maintain customer satisfaction.

Answered constant flow of customer calls with minimal wait times.

Helping to keep a neat and clean store environment for our customers and employees

Ability, willingness, and comfort to engage with customers

Trained new employees and delegated daily tasks.

08/2018 to 10/2019
Customer Service Representative Rogers Group Inc Bon Aqua, TN,

Promoting our products and services to current and potential customers.

Ensuring all transactions are completed in compliance with federal, state, and local regulations.

Following company policies and procedures.

Maintaining a balanced cash drawer.

Completing all transactions accurately, including cash handling.

Using multiple computer applications to access information and process transactions.

Resolving customer complaints or referring complaints to Manager for resolution.

Offered advice and assistance to customers, paying attention to special needs or wants.

Maintaining a safe, organized, and clean environment.

Performing other duties as instructed by management.

Expected in 01/2019
Language : English Language And Literature
Central Piedmont Community College - Charlotte, NC
  • Continuing education in ESL YMCA
Expected in 11/2011
Bachelor Of Mathematics: Mathematics Teacher Education
UPNFM - Honduras ,
  • Member of Sistema de Apredizaje Tutorial SAT
  • Professional development in mathematics bachelors intern
  • Received UPNFM
Expected in 11/2010
Teacher: Elementary School Teaching
Escuela Normal Mixta - Honduras CA,

Primary School Teacher

  • Received ENMLA
  • Certified, Resident Supervisor S2 Residential -2021
  • CSP - Certified Sales Professional 2020
  • Certified Sales Associate , Dolex - 2018
  • Certified, Microsoft office

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School Attended

  • Central Piedmont Community College
  • Escuela Normal Mixta

Job Titles Held:

  • Assistant Property Manager
  • Shift Supervisor
  • Customer Service Representative


  • Language
  • Bachelor Of Mathematics
  • Teacher

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