Assistant Property Manager Resume Example
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ASSISTANT PROPERTY MANAGER
Professional Summary
Flexible team member who excels in a fast-paced environment looking for a Property Manager position with a leading organization offering growth and training opportunities. Dedicated and loyal employee with background in property management, leasing and administration.
Skills
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Work History
03/2018 to 07/2020Assistant Property ManagerIlitch | Lakeland , FL
- Escalated any major issues to property manager for immediate remediation
- Developed policies and procedures for effective property management
- Boosted occupancy 9% by using different leasing strategies and market knowledge
- Managed property collections of over $370k with an average of 1% delinquency per month
- Validated rental eligibility by using On-Site verification process
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Attended staff meetings and took extensive notes to share with property manager
- Posted policies and rules in common areas for tenant review
- Processed security deposit refunds
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Kept meticulous records of all correspondence between management and tenants
- Used Yardi to keep record of financial transactions and rental applications
- Established strong, professional relationships with maintenance, vendors and residents by promoting team collaboration and delivering exemplary service
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Maintained sufficient number of units market-ready at all times
- Assist in maintenance work order system and in following purchase order procedures
- Utilized pricing software LRO to maximize revenue and reduce vacancy
05/2015 to 03/2018Leasing ConsultantMckinney Properties | Lubbock , TX
- Secured an average of 8 rental agreements each month
- Introduced and monitored effective lease renewal programs
- Completed final move-out walk-throughs for tenants
- Trained and motivated leasing staff during bi-monthly trainings
- Communicated effectively with owners, residents and on-site associates
- Maintained a sufficient Number of units so that they were market-ready at all times
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Daily use of Yieldstar pricing software
- Audited files and reported any issues requiring follow-up to program manager
- Carefully screened applicants for tenancy
- Verified that all customer complaints were handled promptly and appropriately
- Responded to all Common Area Maintenance (CAM) inquiries
- Monitor all renters insurance policies to ensure compliance
03/2013 to 05/2015Store ManagerSolstice Sunglasses | Santa Barbara , CA
- Consistently provided friendly guest service and heartfelt hospitality
- Generated sales of over $150,000 a month since Grand Opening
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Assembled food orders while maintaining appropriate portion control
- Verified that prepared food met all standards for quality and quantity
- Handled currency and credit transactions quickly and accurately
- Followed food safety procedures according to company policies and health and sanitation regulations
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Strictly followed all cash, security, inventory and labor policies and procedures
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Communicated openly and honestly with the team during each shift to ensure it ran smoothly
- Monthly and daily reports
- Daily paperwork and deposits
08/2012 to 05/2013Lead ServerSunrise Senior Living | Troy , MI
- Consistently provided friendly guest service and heartfelt hospitality
- FOH scheduling
- Supervised employees FOH/BOH
- Training of new employees and overseeing team members to ensure adherence with company standards and policies
- Assisted dining services manager with cost control and reduction of labor costs
- Followed food safety procedures according to company policies and health and sanitation regulations
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly
Education
1994High School DiplomaIlwaco High School, City, State
Office Skills
Microsoft Windows, Microsoft Office, Adobe Acrobat, Yardi Voyager, LRO, OnSite, 10 key, Data Entry and telephone systems
Accomplishments
- Maintained 93% or higher occupancy rate for entire length of employment.
- Received the "Star Leaser Award" for 2016 for achieving over 75 leases in 2016.
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Resume Overview
School Attended
- Ilwaco High School
Job Titles Held:
- Assistant Property Manager
- Leasing Consultant
- Store Manager
- Lead Server
Degrees
- 1994 High School Diploma
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