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assistant property manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic Leasing Consultant & assistant manager with 4 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 3 years of related experience combined with results-focused and quality-driven approach. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. ALSO HAS WORKED WITH MANY TAX CREIDT PROPERTYS knowledge in Yardi resman onsite rent cafe bluebook knock real page

Skills
  • Basic Mathematics
  • Reporting and Correspondence
  • Property Marketing
  • Clear Communication
  • Collection Actions
  • Model Property Preparation
  • Creative Problem-Solving
  • Property Maintenance
  • Lease Renewals
  • Leasing Terms and Specifications
  • Sales Techniques
  • Customer Service
  • Lease Agreements
  • Background Check Process
  • Dispute Handling
  • Operations Management
  • Sale and Rental Recordkeeping
  • systems worked with is yardi knock resman one-site real page
  • Documentation and Reporting
  • Problem Resolution
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Employee Coaching and Motivation
  • Recruitment and Hiring
  • Fair Housing Mandates
  • Confidentiality and Data Protection
  • Judgment and Decision Making
  • Document and File Management
  • Report Preparation
  • Verbal and Written Communication
  • Schedule Management
  • Multi-Line Telephone Systems
  • Multitasking and Time Management
  • Professional and Courteous
  • Task Prioritization
  • Strong Organizational Skills
  • Sales and Marketing
  • Multi-Family Property Management
  • Writing and Editing
  • Correspondence Writing
  • Employee Communications
  • Inventory Management
  • Order Placement
  • Highly Efficient and Productive
Education and Training
Hinds Community College Raymond, MS Expected in 05/2019 Associate of Science : Nursing Assistance - GPA :
Experience
Transwestern - Assistant Property Manager
Midland, TX, 04/2021 - 05/2023
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Updated tenant and unit information to keep current in housing database.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Checked rental eligibility by following company's verification process.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Handled security deposit refunds.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Transwestern - Asst Propetry Manger
New York, NY, 07/2019 - 12/2021
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Received rent payments and tracked transactions in accounting software.
  • Tracked leads using CRM software and followed up with interested parties.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Conducted informative and personalized tours, resulting in new leases.
  • Checked rental eligibility by following company's verification process.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
Transwestern - Assistant Property Manager
Walnut Creek, CA, 07/2017 - 03/2019
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Handled security deposit refunds.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Oversaw budgeting process for assigned properties.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Sandestin - Assistant Property Manager
Santa Rosa Beach, FL, 06/2015 - 02/2017
  • Explained policies and procedures to tenants and enforced rules.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Bay Apartment Advisors - Leasing Assistant
City, STATE, 02/2016 - 01/2017
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Contacted and followed up with tenants on renewal notices.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted informative and personalized tours, resulting in new leases.
  • Conducted background checks on applicants.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Tracked leads using CRM software and followed up with interested parties.
  • Maintained accurate records of correspondence with and from tenants.
  • Used conflict resolution skills to quickly resolve issues among residents.

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Resume Overview

School Attended

  • Hinds Community College

Job Titles Held:

  • Assistant Property Manager
  • Asst Propetry Manger
  • Assistant Property Manager
  • Assistant Property Manager
  • Leasing Assistant

Degrees

  • Associate of Science

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