Assistant Property Manager resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Intelligent and highly skilled manager with a background overseeing all operational aspects of various manager, and customer service experience. While being an expert at building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
Skills
Tenant Issue Resolution
Application Process Proficiency
Budgeting
Property Management
Sales
Bookkeeping
Filing
Appointment Scheduling
Staff Management
Accounting
Financial Reporting
Contract Preparation
Quality Management
Appointment Setting
Leasing and Sales
Work History
11/XXX0 to CurrentAssistant Property ManagerKimco Realty | Vista, CA,
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Attended staff meetings and took extensive notes to share with property manager.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Developed policies and procedures for effective property management.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Escalated any major issues to property manager for immediate remediation.
Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
Kept accurate records of all resident and tenant correspondence.
Showed apartments to potential tenants and answered questions regarding community.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Used strong negotiating talents to obtain reasonable fees from contractors.
Validated rental eligibility.
Processed security deposit refunds.
Compiled maintenance and repair requests for submission.
Managed over 40 calls daily.
07/2016 to 01/XXX1Director Of Childcare Development Valley Center-Pauma Unified School District | Valley Center, CA,
Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
Stayed current on codes and guidelines to maintain compliant program operations in Maryland.
Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Modernized instructional plans and educational approaches to enhance student learning.
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
Monitored and observed child progress, interactions and behavior and reported findings to parents.
Operated under licensing guidelines to protect health, safety and well-being of children.
Engaged with parents and families to build positive relationships for children to thrive.
Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
Managed program paperwork and child records to comply with state requirements.
Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Attended approved training and continuing education courses to maintain certifications.
Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
Monitored students' progress and provided students and teachers with assistance in resolving problems.
Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
06/2009 to 06/2016Administrative SecretaryDepartment Parks And Recreation | City, STATE,
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Produced highly accurate internal and external letters and memoranda.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Received and routed business correspondence to correct departments and staff members.
Recorded minutes at board meetings adhering to proper procedures and bylaws.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Facilitated programs timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
Provided clerical support to company employees by copying, faxing and filing documents.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Negotiated room and event space prices to save company costs by 15%
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
Expected in 06/2017Associate of Science | Healthcare Management Ulimate Medical Academy , Clearwater, FL, GPA:
Graduated in Top 100% of Class.
Professional development completed in all subjects.
Majored in Healthcare Management.
Continued on the Dean's List every semester.
Minored in accounting.
Continuing education in management.
GPA 4.0
Expected in 10/2010Certification | Certified Medical Assistant Sanz College , District Of Columbia , GPA:
Certifications
Fair Housing Training
ADA compliant Training
Licensed Childcare provider in the state of Maryland
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