Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful tenant retention programs. Successful career history comprising more than 10 years in Commercial Real Property. Exceptionally skilled professional with 20+ years of experience in administrative and account management services. Adept at handling multiple projects well with a proven record of accomplishment of ensuring that finances are accurate and up to date, vendors and suppliers are paid in a well-timed and suitable manner, creating, and maintaining multimillion-dollar budgets, enhancing vendor/tenant/client relations, and overall management of accounts.

  • Client Relations
  • Budget Preparation
  • Operations Management
  • Service Contract Administration
  • Contract Negotiation
  • Performance Assessment
  • Invoice Processing
  • Accounts Management
  • Resolving Issues
  • Project Management
  • Code Compliance
  • Identify New Business Opportunities
  • Cost Reviewing
Work History
Assistant Property Manager, 10/2018 - 07/2021
Ledic Management Group Aurora, CO,
  • Assistant Property Manager of Class-A, Class-B Office Buildings for Private Investment Fund Client.
  • 3rd party management of over 700,000 square feet in Grand Central area of Manhattan and over 400,00 square feet in Penn Station area of Manhattan.
  • Budgeting, planning, contracting, and executing tenant specific and building wide events.
  • Overseeing multimillion dollar Building and Tenant construction.
  • White boxing, lobby renovation, tenant buildouts, and elevator modifications project management.
  • Honest Buildings, Real Management, NYC DOB, Yardi, PC and Mac literate.
  • Handling TI in amounts exceeding $1 million+.
  • Maintain communication with Asset Manager, Operations Manager, Comptroller, Accounting, Vendors, and Tenant contacts.
  • Negotiate property and office level contracts and leases.
  • Work closely with building maintenance teams (housekeeping, engineering, and security) to implement and enforce efficient, effective, and customized policies and procedures to benefit both Building and unique tenant occupancy.
  • Familiar with DOB codes and standards in NYC, Residential and Commercial landlord / tenant laws, leasing and contracts.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Used strong negotiating talents to obtain reasonable fees from contractors.
  • Manage 3rd party contracted staff of 15+ direct reports re: Housekeeping, Security, and Engineering personnel, ensuring high levels of productivity and progression.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Compiled maintenance and repair requests for submission to Engineering department and reached out to local contractors for bid proposals.
  • Collaborated on property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Management Assistant, 10/2016 - 10/2018
Maricopa County, Arizona Surprise, AZ,
  • Supervised 3rd party management contract between Hines and JPMC Class- A Office Building.
  • Audited 3rd party contracts, leases, and contractors.
  • Conducted monthly meetings.
  • Office Manager; accountable for maintaining office supply inventory.
  • Coordinated contract services for all department leased equipment.
  • Responsible for coordinating, overseeing, and project management of all tenant relations events.
  • Budgeting, planning, negotiating, and contracting for all office and tenant relations expenses.
  • Provided monthly accruals and variances for office and tenant related expenses.
  • Coded, entered, and cut checks for all invoices via MRI; followed up with appropriate monthly accruals.
  • Compiled monthly work order reports via AWARE and Angus for tenants and engineers.
  • Managed web enabled life safety alerting software; Send Word Now.
  • Administrator of building management work order system; AWARE.
  • Evaluated certificates of insurance and coordinated with myCOI for record keeping.
  • Completed monthly bill backs for each tenant.
  • Coordinated work needed with cleaning contractor.
  • Diffused tense situations and conflicts by employing sound reason and clear communication.
  • Managed tasks when Assistant Property Manager was unavailable.
  • Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
  • Offered office-wide software support and training and troubleshooting issues.
  • Prepared and distributed monthly team-based communications to foster collaboration and enhance team morale.
  • Created/updated physical records and digital files via SharePoint to maintain current, accurate and compliant documentation.
  • Produced highly accurate internal and external letters and memoranda.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Boosted customer experiences by delivering superior customer service, and issue resolution.
Lead Administrative Assistant/Tenant Relations Coordinator, 08/2011 - 10/2016
Camp Recovery Scotts Valley, CA,
  • Provided support to Vice President of Property Management, Property Manager, and Assistant Property Manager, and their subsequent groups/departments.
  • Coached one (1) direct report on daily performance and conducted evaluations to constructively address concerns.
  • Worked with WinPark Parking Manager, TREK, and UpTown to identify district wide efficient alternative transportation initiatives - Vanpool.
  • Coordinated contract services for all department leased equipment.
  • Reviewed and routed commercial real estate leases and agreements.
  • Facilitated and planned all office events.
  • Coordinated maintenance and quality control of office IT equipment.
  • Maintained $600,000+ inventory budget and adequate office supplies.
  • Managed and audited records of contracts, vendors, invoices, expenses, equipment inventory, and all other costs for budgeting and planning.
  • Managed building Safety and After – Hours Emergency Contact data.
  • Assisted Conference Center Coordinator with maintaining A/V equipment and contract services.
  • Building’s City of Houston permit coordinator overseeing compliance of all requirements and annual updates.
  • Planned and facilitated site wide annual CPR and First aid training as well as Active Shooter training.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Organized weekly staff meetings and logged minutes for internal records.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Coached new employees on administrative procedures, office policies and performance standards.
  • Maintained staff directory and tenant policy handbook.
  • Created detailed expense reports and requests for capital expenditures.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Arranged rapid office equipment repair and maintenance with vendors.
C-Level Administrative Assistant, 03/2008 - 08/2011
Bristow Group Inc City, STATE,
  • Provided support to VP of Bristow Academy, Chief Financial Officer, Director of Safety, Jr.
  • Assistant to President and Chief Executive Officer, and their subsequent groups/departments.
  • Worked with Director of Safety and Safety Manager concerning planning, developing, formatting, and implementing Target Zero Safety program.
  • Managed front office receptionist.
  • Liaised with global employees in UK corporate and Trinidad offices, as well as Bristow Academy in Lagos, Nigeria to assist with customs, pass ports and visa procurement, and universal support.
  • Planned and facilitated intercultural diversity training for international audiences.
  • Planned and coordinated office and corporate/intercultural events, gatherings, and celebrations.
  • Offered guidance to team members on a variety of requests pertaining to expatriates.
  • Kept record contracts, contractors, and capital associated with Safety budgeting and planning.
  • Organized housing, transportation, and overall living arrangements for expatriates.
  • Coordinated domestic and international travel for executives and clients.
  • Responsible for planning and coordinating meetings for internal and external attendees.
  • Responsible for preparation of Board presentations which include proofing, printing, and binding.
  • Responsible for coordinating maintenance of all office, IT equipment, and break rooms.
  • Composed and reconciled expense reports and invoices.
  • Managed team of 1 employee, overseeing hiring, training, and professional growth of employees
Bachelor of Science: Business Administration And Management, Expected in 12/2021
WGU TX - Texas,

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  • Assistant Property Manager
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  • Lead Administrative Assistant/Tenant Relations Coordinator
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  • Bachelor of Science

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