Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Driven and energetic (because I love my career) Assistant Property Management with 11 years experience in commercial office and industrial real estate. Highly adept at building excellent working relationships with other property manager, leasing agents, marketing, & assistant controller. Did I mention, hardworking and reliable Assistant Property Manager, Lease Analyst, AP/AR & Legal Executive Administrative focused on going above and beyond to support the team and serve customers.
Skills
Microsoft Word
Commercial Office/Industrial Property YARDI, MRI WEB & MRI
Management
Excellent customer service skills
Strong verbal and written
Policy enforcement
Business processes and procedures
Knowledge of leasing and market conditions
Experience
12/2000 to 12/2017Assistant Property ManagerLedic Management Group | Columbus, GA,
Serviced established accounts on a consistent basis to maintain strong revenue and customer relationships.
Worked with leasing agents to market vacancies and keep occupancy rates high.
Organized events to engage residents and build a strong sense of community.
Responsible for overseeing and tracking the leases of rental properties in a company's portfolio.
I also follow the leases of financial transactions, such as rents, sublease payments, renewals, taxes, and property expenses.
Process the leases to make sure all the information is accurate logged onto a database (YARDI & MRI) and filed appropriately.
Overseeing and ensuring that billing and all other financial transactions are being taken care of in a timely manner and informing necessary personnel of any missing or late payment.
Manage tenant and vendor relations
Work with Property Managers to resolve building operations' issues.
Manage property inspections w/Engineer Team.
Accounts payable daily
Service contract management & insurance compliance
Prepare checks for deposit and/or pull receipt information from property banks on-line.
Record cash receipts and apply to appropriate charges.
Apply prepaid rent credit payments to appropriate charges.
Record late fees, metered utilities, tenant work orders and miscellaneous.
Apply any charges to tenant accounts that are provided by Property Manager.
Refund tenant overpays and credits with Property Manager approval.
Reconcile terminated/expired tenant leases.
Research and reconcile tenant accounts when warranted.
Notify Property Manager of tenant payment shortage or overage discrepancies.
Update tenant monthly escrow charges based on approved budgets.
Post annual recovery reconciliations to tenant accounts after reviews and approvals by Accounting, Property Management and Property Owners.
Review rent rolls and post monthly charges to tenant accounts with Property Manager approval.
Run rent rolls for Property Manager and review in Monday meetings.
Maintain lease records on property owner accounting software (LMS): New leases, renewals, expansions, assignments, terminations and expired leases.
Property Manager to provide abstracts and executed documents.
Notify Property Managers and Accountants of key cash receipt cut-off dates, Resident Relations Reporting Process Move-Ins and Move-Outs, Marketing and Leasing Assisted clients in leasing of office space, retail and entertainment space.
Collected and kept careful records of rental payments.
Maintained excellent customer relationships by adhering to the "10 Pledges of Customer Service."
06/2011 to 06/2012Assistant Property Manager / Tenant Service Coordinator / APParmenter Realty Partners | City, STATE,
Maintained compliance with company and legal requirements.
Completed quarterly and yearly reports.
Reviewed program needs and recruited qualified staff w/Property Manager.
Maximized employee retention by creating positive work environment.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Handled all media and public relations inquiries.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with co-tenants and building management.
Managed daily office operations and maintenance of equipment.
Contact vendors where necessary to research unpaid or disputed invoices.
Review General Ledger and sent Journal Entry forms to Property Accountant Prepared invoices and client statements as well as charge backs (bill-backs to tenant.
Assist in CAM Reconciliation Process as well as CAM Estimates.
Obtain W-9 and set up new vendors in Yardi Accounting System
Maintain all COI for tenants and vendors
Coordinate all property events/functions
Monitors receivables for trends and delinquencies and investigates variances, involving other departments in developing a corrective plan and negotiates the plan with tenant.
03/2009 to 07/2010Leasing AgentWestdale Asset Management | City, STATE,
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Encouraged prospective tenants to fill out applications after property tours.
Maintained accurate records of all correspondence with and from tenants.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Conducted background checks on applicants.
Contacted and followed up with tenants on renewal notices.
Settled tenant conflicts in the most effective manner possible.
Education and Training
Expected in 2011Bachelor of Science | Business - AdministrativeUniversity Of Phoenix, America, Dallas, TXGPA: GPA: 3.8, Dean's List Honoree, 2006 semesters for Axia College
Graduated with honors
Perfect Attendance 2008-2009 school year
Expected in 2016MBA | Christian Leadership/Business, Christian Ministry & BehavioralDallas Baptist University, Dallas, TXGPA: GPA: 4.0, Volunteer, Susan G. Komen / Dallas & March of Dimes / Dallas.
Accomplishments
Process Improvement - Created new departmental procedures manual.Assessed organizational training needs.
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School Attended
University Of Phoenix, America
Dallas Baptist University
Job Titles Held:
Assistant Property Manager
Property Administrative Assistant/AR Associate
Assistant Property Manager / Tenant Service Coordinator / AP
