Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Experienced sales consultant with excellent client and management skills. Detail-oriented with strong ability to communicate effectively. Upbeat personality, and positive attitude. Great at working with people and working to meet their needs. Much experience with administrative work and property management. Organized, and motivated. Looking to relocate to CO.
Skills
Client-focused
Excellent communication
Upbeat personality
Problem solver
Detail oriented
Organized
Motivated
Quick learner
Experience
Leasing Consultant , 11/2020 to Current The Excelsior Group – Harvey, LA,
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Oversaw daily operations, maintenance and administration of various properties.
Encouraged prospective tenants to fill out applications after property tours.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Maintained accurate records of all correspondence with and from tenants.
Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
Contacted and followed up with tenants on renewal notices.
Conducted background checks on applicants.
Responded quickly to concerns regarding community from prospective and current residents.
Tracked all leads using Anyone Home and followed up with interested parties within 24 hours.
Assistant Property Manager, 12/2019 to Current Ledic Management Group – Usa ● Los Angeles, CA,
Oversaw daily operations, maintenance and administration of various properties.
Created and implemented policies and procedures for effective property management.
Kept meticulous records of all correspondence with residents and tenants.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
Settled tenant conflicts in the most effective manner possible.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Inspected property every weekly, took pictures and wrote reports regarding findings for submission to Board of Directors.
Ensured tenants were aware of and followed all policies and rules.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Handled and processed all applications for structural changes in units to be approved by the Board of Directors.
Issued violations to home owners and placed fines as necessary.
Led weekly meetings and took part in the monthly board meetings.
Went to bid for different construction projects that were set to be completed throughout the property.
Assistant Property Manager, 10/2018 to Current Legacy Marketing Partners – City, STATE,
Scan all incoming payments and process them through the system
Manage all online payments and process them through our system
Complete all final inspections following move-outs and generate a final account statement for each account
Audit all move-in files before turning them over to the Property Manager
Handle all disputes first hand before escalating them to the Property Manager
Reconcile any account disputes/discrepancies regarding account balances
Work with our legal team in sending accounts to evictions
Generate and post all 3 day notices following the rent due date
Process and distribute all late fees
Send past due accounts to collections following move out
Create marketing calendar for the leasing staff and implementing an outreach marketing schedule
Handle marketing report every Monday and send to comps in the area. Update our spreadsheet with the marketing information that we receive from our comp properties
Ensured tenants were aware of and followed all policies and rules
Escalated critical issues to property manager to ensure immediate resolution
Multi-Property Leasing Manager, 10/2018 to Current The Excelsior Group – City, State,
Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Provided potential tenants a tour of the property.
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Received, checked and processed applications for new leases.
Conducted surveys of the property market to obtain information on current trends.
Wrote and filed reports each day on current leasing activities.
Manged the leasing team ensuring that all daily tasks were completed, and kept them up to par with their leasing goals.
Followed up on all completed work orders ensuring they were completed to the residents standards.
Reached out to all potential leads via email and phone call inviting them in to tour.
Leasing Consultant, 11/2017 to 10/2018 Cortland Partners – City, State,
Prepared correspondence, accounting and financial documents for analysis.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Inputted information from customer calls and onsite service visits into the company's system using Realpage OneSite and Lead2Lease.
Highest closing ratio for our property.
35% Lead-to-Tour Ratio.
40% Tour-to-Application Ratio.
3.0 follow ups per lead.
Leading in metrics for South Florida in the month of June 2018.
Education and Training
: Psychology, Expected in 2019 Liberty University - Lynchburg, VA GPA:
Major in General Psychology and completing this degree online.
: Psychology, Expected in Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL GPA:
High School Diploma: , Expected in 2014 Souderton Area High school - Souderton, PA GPA:
Activities and Honors
Received a Deans Scholarship to attend Palm Beach Atlantic University.
Competed on Palm Beach Atlantic Universities dance team.
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