LiveCareer-Resume

assistant property manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Experienced sales consultant with excellent client and management skills. Detail-oriented with strong ability to communicate effectively. Upbeat personality, and positive attitude. Great at working with people and working to meet their needs. Much experience with administrative work and property management. Organized, and motivated. Looking to relocate to CO.

Skills
  • Client-focused
  • Excellent communication
  • Upbeat personality
  • Problem solver
  • Detail oriented 
  • Organized
  • Motivated 
  • Quick learner
Education and Training
Liberty University Lynchburg, VA Expected in 2019 : Psychology - GPA :

Major in General Psychology and completing this degree online. 

Palm Beach Atlantic University - West Palm Beach West Palm Beach, FL Expected in : Psychology - GPA :
Souderton Area High school Souderton, PA Expected in 2014 High School Diploma : - GPA :
Experience
The Excelsior Group - Leasing Consultant
Harvey, LA, 11/2020 - Current
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Maintained accurate records of all correspondence with and from tenants.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Tracked all leads using Anyone Home and followed up with interested parties within 24 hours.
Ledic Management Group - Assistant Property Manager
Usa ● Los Angeles, CA, 12/2019 - Current
  • Oversaw daily operations, maintenance and administration of various properties.
  • Created and implemented policies and procedures for effective property management.
  • Kept meticulous records of all correspondence with residents and tenants.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
  • Settled tenant conflicts in the most effective manner possible.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Inspected property every weekly, took pictures and wrote reports regarding findings for submission to Board of Directors.
  • Ensured tenants were aware of and followed all policies and rules.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Handled and processed all applications for structural changes in units to be approved by the Board of Directors.
  • Issued violations to home owners and placed fines as necessary.
  • Led weekly meetings and took part in the monthly board meetings.
  • Went to bid for different construction projects that were set to be completed throughout the property.
Legacy Marketing Partners - Assistant Property Manager
City, STATE, 10/2018 - Current
  • Scan all incoming payments and process them through the system
  • Manage all online payments and process them through our system
  • Complete all final inspections following move-outs and generate a final account statement for each account
  • Audit all move-in files before turning them over to the Property Manager
  • Handle all disputes first hand before escalating them to the Property Manager
  • Reconcile any account disputes/discrepancies regarding account balances
  • Work with our legal team in sending accounts to evictions
  • Generate and post all 3 day notices following the rent due date
  • Process and distribute all late fees
  • Send past due accounts to collections following move out
  • Create marketing calendar for the leasing staff and implementing an outreach marketing schedule
  • Handle marketing report every Monday and send to comps in the area. Update our spreadsheet with the marketing information that we receive from our comp properties
  • Ensured tenants were aware of and followed all policies and rules
  • Escalated critical issues to property manager to ensure immediate resolution
The Excelsior Group - Multi-Property Leasing Manager
City, State, 10/2018 - Current
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants. 
  • Provided potential tenants a tour of the property. 
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Received, checked and processed applications for new leases.
  • Conducted surveys of the property market to obtain information on current trends. 
  • Wrote and filed reports each day on current leasing activities.
  • Manged the leasing team ensuring that all daily tasks were completed, and kept them up to par with their leasing goals.
  • Followed up on all completed work orders ensuring they were completed to the residents standards.
  • Reached out to all potential leads via email and phone call inviting them in to tour.
Cortland Partners - Leasing Consultant
City, State, 11/2017 - 10/2018
  • Prepared correspondence, accounting and financial documents for analysis.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Inputted information from customer calls and onsite service visits into the company's system using Realpage OneSite and Lead2Lease.
  • Highest closing ratio for our property.
  • 35% Lead-to-Tour Ratio.
  • 40% Tour-to-Application Ratio.
  • 3.0 follow ups per lead.
  • Leading in metrics for South Florida in the month of June 2018.
Activities and Honors
  • Received a Deans Scholarship to attend Palm Beach Atlantic University. 
  • Competed on Palm Beach Atlantic Universities dance team.
  • 4 years of Cheerleading

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Resume Overview

School Attended

  • Liberty University
  • Palm Beach Atlantic University - West Palm Beach
  • Souderton Area High school

Job Titles Held:

  • Leasing Consultant
  • Assistant Property Manager
  • Assistant Property Manager
  • Multi-Property Leasing Manager
  • Leasing Consultant

Degrees

  • High School Diploma

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