Assistant Property Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

good computer skills, forklift pallet jack experience, dependable

  • Policy enforcement
  • Business processes and procedures
  • Relationship building and rapport
  • Housing regulations
  • Retail reset and setup
01/2015 to Current Assistant Property Manager Legend Management Group | Baltimore, MD,
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Explained policies and procedures to tenants and enforced all rules.
  • Handled resident complaints and expedited all maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of all correspondence with residents and tenants.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Created and updated marketing materials for properties.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted tours of vacancies with prospective tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Checked rental eligibility by following company's verification process.
02/2019 to 11/2020 Hotel Night Auditor Crystal Springs Resort | Hamburg, NJ,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Monitored reservations to track incoming parties and special events.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Created spreadsheets using [Software] and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
  • Volunteered to take on duties and tasks for [Job Title] and [Job Title] during peak periods or staff absences.
  • Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Followed facility security protocols, including [Task] and [Task] to safeguard guests and personnel.
01/1992 to 01/2010 Supervisor Lsi Industries | Cincinnati, OH,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 20 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
Education and Training
Expected in 05/1981 High School Diploma | Sacred Heart High School, Salina, KS, GPA:

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Resume Overview

School Attended
  • Sacred Heart High School
Job Titles Held:
  • Assistant Property Manager
  • Hotel Night Auditor
  • Supervisor
  • High School Diploma

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