LiveCareer-Resume

assistant property manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Resourceful Lease up & Training Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions for increased sales & staff training.

Skills
  • Leasing and Sales
  • Property Management
  • Proficiency in Microsoft Office Programs
  • Excellent customer service skills
  • Determined Researcher
  • Proficiency with Outlook
  • Tenant Issue Resolution
  • Lease up Specialist
  • Project Management
  • Yardi and RealPage Product Proficient
  • Business Development
  • Database Management
  • Staff Management
  • Coaching/Training
Education
University of Central Florida Orlando, FL Expected in 12/2017 Bachelor of Arts : History - GPA :
Valencia College Orlando, FL Expected in 05/2015 Associate of Arts : Liberal Arts And General Studies - GPA :
Work History
Otg - Lease Up & Training Specialist
, , Bellevue, WA 04/2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
  • Promoted new programs to amplify sales and increase efficiency.
  • Drove improvements to marketing techniques & strategies, training & culture procedures & practices, and operations management & practices.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Partnered with Training & Talent Development Manager to ascertain hiring needs and subsequently provide candidate recommendations.
  • Worked alongside Training & Talent Development Manager & Human Resources to deploy new training strategies.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Acted as staff member advocate, encouraging and supporting Training & Talent Development Manager & Regional/Area Managers to identify and resolve conflicts.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Managed new employee orientation training process for more than 10 employees each year.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing enterprise targets.
  • Assessed skill gaps for employees at the property and regional levels and developed training courses to meet identified needs.
  • Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
  • Delivered new employee onboarding and training sessions via in-person training, zoom, and Microsoft Teams.
  • Coordinated and prioritized required training courses for property-level teams.
  • Suggested and tested all training software and hardware prior to commencing training programs.
  • Delivered a wide variety of courses focused on sales, marketing, and prospect retention topics to enhance communication, team cohesion, and group performance.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Facilitated new employee orientations to foster a positive team attitude.
  • Partnered with the Training & Talent Development Manager & Human Resources to ascertain hiring needs and subsequently provide candidate recommendations.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout the training process.
  • Scheduled and taught in-class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Tracked attendance and progress against goals for each participant.
  • Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
  • Assessed student needs to develop effective training plans.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Recruited and trained 10+ new members of the company leasing & management teams.
  • Developed individualized plans to help teams reach goals within predetermined timelines.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
  • Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
  • Identified and addressed potential safety issues and liability concerns.
  • Inspected community common areas, apartment units, and model appearance to address problems.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
  • Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Generated leads for sales and rental properties through the CRM database and referrals.
  • Managed projects and events for employee and resident functions.
  • Managed operations and leasing of multiple upscale communities of nearly 600 executive apartment homes.
  • Planned special events such as lotteries, dedications, and project tours.
  • Established favorable rates with owners and prepared Market Surveys, Resident Satisfaction, & Job Trend reports.
  • Gathered data on competitors to analyze prices, sales, and methods of marketing and distribution.
  • Forecasted and track marketing and sales trends by thoroughly analyzing collected data.
  • Managed onsite teams for multiple new communities to ensure effective operations management for each property.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Created and presented real-time reports on current market conditions to upper management.
  • Conducted end-to-end market research processes through primary and secondary research methods.
  • Created customized marketing materials to increase product awareness.
  • Coordinated with social media, public relations, and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Studied demographic data to determine optimal targets, competitor offerings, and tactics for persuasion.
  • Collaborated with the marketing & training teams to effectively modernize and update promotions.
  • Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
  • Informed supervisors and company leaders on markets and regional sales need to best meet customer needs and maximize revenue.
  • Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
Security Properties Residential - Assistant Property Manager
, , 08/2021 - 04/2022
  • Assist Community Manager with oversight of leasing team and training
  • Support Leasing Consultants in leasing of apartments and ensure that Fair Housing guidelines are followed; verify potential resident applications
  • Post rental collections
  • Oversee administration of accounting functions for community
  • Ensure weekly market surveys are executed
  • Communicate with Property Manager to ensure Yieldstar pricing accuracy
  • Maintain accurate records for resident files electronically through Onesite system
  • Knowledgeable and able to train on Real Page products such as Onesite, Spend Management, Vendor Credentialing, etc.
  • Process notices to vacate & manage delinquency/file evictions as necessary and all necessary associated collections activities
  • Assist with all Resident needs to include work orders, payment arrangements, etc.
  • Assist with pre-close and AME tasks as needed with Property Manager
  • Ensure completion of weekly Ownership reports with Property Manager
  • Escalated any major issues to property manager for immediate remediation.
  • Processed security deposit refunds and generated documentation to be provided to past residents.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Knowledgeable and able to train on Yardi Voyager, Yardi CRM, and Yardi Concierge products
Pacific Dental Services - Leasing Manager
, , 03/2021 - 08/2021
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Collected, completed and processed lease applications.
  • Trained leasing professionals and management fresh to industry on regulatory requirements, company policies, industry standards and office procedures.
  • Created and submitted daily/weekly reports on portfolio progress.
  • Implemented servant leadership environment to build trust between all departments.
  • Reorganized unit availability systems through intercommunications between construction, maintenance, and leasing teams.
  • Reorganized third-party marketing websites to display accurate information and ensure clarity.
  • Created and established systems to organize move-in process.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Worked diligently with upper-management to solve extreme resident issues analytically.
  • Assisted upper-management to ensure continued growth across all five communities.
  • Organized scheduling of four person leasing team across five communities.
  • Assisted social event/marketing coordinator with resident events.
  • Learned Yardi Voyager, Alliance, and RentCafe systems through self-taught methods to ensure clarity and knowledge for entire management team.
  • Managed leasing documentation/creation through Bluemoon software, and taught leasing team how to utilize program.
  • Scouted, interviewed and trained new leasing team members on company policies and procedures.
  • Coached leasing team on importance of budgeted occupancy and helped increase pre-leased percentages by 10%+
  • Helped rebuild reputation of ownership communities through transparency, inspection and adaptation.
  • Reinvigorated leasing team through focus, openness, respect, courage, and commitment.
John L. Scott Real Estate - Assistant Property Manager
, , 03/2019 - 03/2021
  • Assist Community Manager with oversight of leasing team and training
  • Support Leasing Consultants in leasing of apartments and ensure that Fair Housing guidelines are followed; verify potential resident applications
  • Post rental collections
  • Oversee administration of accounting functions for community
  • Ensure weekly market surveys are executed
  • Communicate with Property Manager to ensure Yieldstar pricing accuracy
  • Maintain accurate records for resident files electronically through Onesite system
  • Knowledgeable and able to train on Real Page products such as Onesite, Spend Management, Vendor Credentialing, etc.
  • Process notices to vacate & manage delinquency/file evictions as necessary and all necessary associated collections activities
  • Assist with all Resident needs to include work orders, payment arrangements, etc.
  • Assist with pre-close and AME tasks as needed with Property Manager
  • Ensure completion of weekly Ownership reports with Property Manager
  • Escalated any major issues to property manager for immediate remediation.
Company Name - Real Estate Professional
, , 11/2017 - 03/2021
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Informed home buyer of sales, construction and warranty processes.
  • Communicated with clients to understand property needs and preferences.
  • Coordinated appointments to show marketed properties.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Increased home sales through persuasion, negotiation and ability to close.

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Resume Overview

School Attended

  • University of Central Florida
  • Valencia College

Job Titles Held:

  • Lease Up & Training Specialist
  • Assistant Property Manager
  • Leasing Manager
  • Assistant Property Manager
  • Real Estate Professional

Degrees

  • Bachelor of Arts
  • Associate of Arts

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