Assistant Property Manager resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about strong customer service and communication. Highly skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 10 years of management experience.
Skills
Strong customer service and communication skills
Excellent management skills
Strong problem solver and critical thinking abilities
Solid organizational skills
Consultative sales techniques
Client relationships
Customer engagement
Record keeping
Strong work ethic
Proper phone etiquette
Microsoft Office
Sales and marketing
Education and Training
New Mexico Junior CollegeHobbs, NMExpected in ā ā:Associates of Applied Science - GPA:
Tarrant County College DistrictHurst, TX, Expected in ā ā:Associate of Applied Science - GPA:
North Lake CollegeIrving, TXExpected in ā ā:Associate of Applied Science - GPA:
Experience
Mac Property Management - Assistant Property Manager Saint Louis, MO, 12/2017 - Current
Provide consistent and clear information to customers and understand and resolve issues presented on the phone and in person.
Provide solutions in accordance with policy and procedure to residents and employees.
Checked rental eligibility by following Cottonwood Residential's verification process.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Created and implemented policies and procedures for effective property management.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Settled tenant conflicts in the most effective manner possible.
Escalated critical issues to property manager to ensure immediate resolution.
Ability to train new employee's to understand and explain policy and procedures in accordance with company compliance.
Inspected property daily, took pictures and wrote reports regarding findings for submission to property manager.
Kept meticulous records of all correspondence with residents and tenants.
Directed collection of more than $355,000 in monthly income with consistently high payment rates.
Showed units to potential tenants and answered questions about life in community.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Conduct tours of vacant condominiums for prospective tenants to detail and promote property advantages, features and accommodations.
Handled all security deposit refunds.
Developed strong, professional relationships with contractors, city code inspectors and residents by initiating collaboration and delivering exemplary service and engagement.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Professionally handled a high volume of phone calls due to sales and customer concerns.
Developed strong, professional relationships with contract labor groups and residents by initiating collaboration and delivering exemplary service and engagement.
Handled all security deposit refunds.
Secured average of 10 rental agreements each month after developing outstanding relationships with community members.
Conduct tours of vacant condominiums for prospective tenants to detail and promote property advantages, features and accommodations.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Showed units to potential tenants and answered questions about life in community.
Ensured tenants were aware of and followed all policies and rules.
Oversaw daily operations, maintenance and administration of various properties.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
The Sunshine House Early Learning Academy - Sales Leasing Specialist Fayetteville, NC, 02/2016 - 07/2016
Developed and implemented attractive deals and marketing strategies with permission of property manager that improved sales at the highest level.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Documented conversations with customers to track requests, problems and solutions.
Escalated critical issues to property manager to ensure immediately resolution.
Maintained accurate records of all correspondence with and from tenants.
Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
Managed and maintained social media and managed online marketing campaigns.
Conducted all potential tours and closed sales.
Drafted contracts, purchase agreements, closing statements and leases.
Promoted active listings through social media marketing, open houses and newsletters.
Settled tenant conflicts in the most effective manner possible.
Handled all phone inquiries and performed a wide variety of duties in a high paced environment.
Provided consistent and clear information to prospects and customers.
Handled issues presented on the phone and provide solutions in accordance with Cottonwood Residential policies as well as Texas Apartment Association lease contract's.
Developed strong, professional relationships with contractor's and residents by initiating collaboration and delivering exemplary service and engagement.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Little Tyke Creative Childcare - Childcare Center Director City, STATE, 10/2007 - 10/2015
Recruited and trained top-quality educators and support staff to maximize program success.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume sky-rocketed.
Monitored multiple databases to keep track of all company inventory.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
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