Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Intelligent Manager with background overseeing all operational aspects of Property Management. Expert at building positive tenant relationships, managing office operations and coordinating project developments. Well-versed in keeping consistent balance between tenants rights and business targets to maintain financial goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Trained on Microsoft Databases (Word, Excel, Bookkeeping Programs)
  • Fair Housing Trained
  • Excellent Customer Service
  • Detail Oriented
  • Fast learner and Multi-tasker
  • CPR BLS Certified
  • Can type 70 words per minute
  • Accounting Background
  • Accounts Payable Background
  • Accounts Receivable Background
  • Auditing and Bookkeeping
  • Excellent customer service
  • Financial Analytics
  • Financial Management
  • Marketing background
  • Proficient use of Office equipment
  • Payroll
  • Marketing and advertising
  • Business Development
  • Leasing and sales
  • Contract Negotiation
  • Property Inspections
  • Record Keeping
  • Administrative support
  • Staff Management
  • Property management
  • Appointment Scheduling
  • Database Management
  • Building operations
  • Budgeting
  • City and county regulations
  • Financial budgeting and reporting
  • Customer service-focused
  • Application process proficiency
  • Property tours and inspections
  • Telephone and email etiquette
  • Tenant issue resolution
  • Tenant and eviction laws
  • Knowledge of building codes
  • Adaptable
Work History
03/2020 to 08/2021 Assistant Property Manager Sea Mar Community Health Centers | Othello, WA,
  • Compiled maintenance and repair requests for submission to Capital Development department and reached out to local contractors for bid proposals
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Attended staff meetings and took extensive notes to share with property manager
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Developed policies and procedures for effective property management
  • Followed up on delinquent tenants and coordinated collection procedures
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Processed security deposit refunds
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Developed, reviewed and submitted property operating and capital budgets
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Handled disciplinary actions, performance appraisals and terminations of company staff
  • Kept accurate records of all resident and tenant correspondence
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Trained and motivated leasing staff during bi-monthly trainings
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
  • Boosted occupancy by maintaining 98% average by leveraging market knowledge and successful promotional strategies
  • Decreased operating costs by implementing cost control procedures
  • Maintained sufficient number of units market-ready at all times
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Maintain income by keeping delinquency under 3% each month
  • Handle all Evictions
06/2016 to 03/2020 Community Sales Manager at Sycamore House Apartments Riverstone Communities | Greenacres, FL,
  • Managed 240-unit property.
  • Would assist Regional Director at second location called District at Tuttle.
  • Was promoted to Community Regional Sales Manager.
  • Was responsible for making sure all leasing agents in company are hitting their sales goals and keeping their numbers up.
  • Led all Sales Meetings.
  • Was responsible for all sales training and in-field training at all site location.
  • Would over see occupancy percentages and predict upcoming traffic numbers.
  • Managed and overlooked staff of 12 employees.
  • Along with Sale Role and duties, Property Manager duties are as followed:
  • Train all leasing staff members under their supervision.
  • Hire and terminate employees in accordance with Policy.
  • Perform written evaluations of employees and make recommendations for salary increases and/ or 2 advancement.
  • Maintain accurate payroll records as required by company and adhere to payroll policies and cutoff dates.
  • Assist in leasing apartments.
  • Prepare, process and sign all leases and related forms.
  • Assist in collection of rents and handle delinquency matters.
  • Maintain necessary records of all financial transactions for property.
  • Adhere to all appropriate accounting policies, including but not limited to use of account numbers, daily income requirements, expense requirements, accounts payable system, and other monthly items and special accounting items.
  • Prepare daily bank deposits.
  • Supervise outside contractors and vendors.
  • Handle all details for move-ins and move-outs, with special attention to apartment inspection check-ins and check-outs.
  • Work within budget and notify Regional Property Manager of any possible variations.
  • Continually inspect property and improvements, recording deficiencies and taking necessary action, within budgetary allocations.
  • Establish schedules and assign personnel for routine maintenance and emergency coverage.
  • Establish schedules and assign personnel for office coverage and assisting residents as needed.
  • Perform all aspects of marketing apartment community.
  • Work directly with Regional Property Manager in preparing annual operating budget.
  • Perform other duties as assigned by Regional Manager.
  • Reviewed market research data and changed sales plans accordingly
  • Created, revised and presented potential clients with market reports and customized contracts to fit specific sales needs
  • Maintained inventories and records of sales collaterals and closings
  • Maintained personal lines of communication with potential buyers to answer property inquiries and set expectation standards for future community plans
  • Represented 4 communities over 4 years to prospective buyers during all phases of construction
  • Managed marketed image of developing properties to appeal to wide range of potential home buyers through innovative marketing strategies and sales campaigns
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships
  • Monitored sales team performance, analyzed sales data and reported information to area managers
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
  • Maintained up-to-date knowledge of Market and performed competitor analysis
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
  • Set weekly goals for all inside sales representatives
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Developed and executed sales presentations as well as both internal and external product training workshops
06/2015 to 06/2016 Property Manager Oakwood Management Company | City, STATE,
  • Property manager of Arbors of Marysville.
  • Managed 112-unit property.
  • Was responsible for day-to-day implementation of policies, procedures, and programs that will assure well-managed, well- maintained property, placing maximum emphasis on positive response to concerns and needs of residents, environmental health and safety, and quality programs in coordination and conjunction with Owner’s goals and objective.
  • Duties are listed below:
  • Property Maintenance: To supervise all maintenance programs relating to interior and exterior conditions and appearance
  • Resident Relations
  • Financial Management
  • Leasing Apartments
  • Collecting/Depositing daily receipted monies
  • Follow-Ups on all rental prospect activity
  • Auditing resident ledgers and report any discrepancies
  • Direct bookkeeping functions, Accounts Payable, Accounts Receivable, Payroll and monthly reporting for accuracy and timely submission
  • Processing all Move-Outs
  • Handling all purchasing of supplies and equipment for use on property within budgeted parameters
  • Responsible for implementing budget rent increases and monthly lease renewals.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Used Microsoft Word and other software tools to create documents and other communications
  • Supervised work of contracted employees to keep on task for timely completion
  • Received and processed stock into inventory management system
  • Conducted research, gathered information from multiple sources and presented results in Market Survey Presentation Bi Monthly
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Improved operations through consistent hard work and dedication
  • Maintained excellent attendance record, consistently arriving to work on time
  • Carried out day-day-day duties accurately and efficiently
  • Led projects and analyzed data to identify opportunities for improvement
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained sufficient number of units market-ready at all times.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
Expected in | Nursing Hondros College of Nursing, Westerville, OH GPA:
  • Continuing education in Nursing
Expected in 05/2012 Specialist in Psychology | Science and Psychology Kent State University, , OH GPA:
  • Received Cheerleading Scholarship
Expected in 05/2009 High School Diploma | Olentangy Liberty High School, Powell, OH GPA:

Graduated with Honors

  • Member of Spanish Club
  • Member of DECA Marketing Team
  • Merit Roll List all 4 years
  • Member of Varsity Sports (Cheerleading and Girls Track and Field)

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Resume Overview

School Attended

  • Hondros College of Nursing
  • Kent State University
  • Olentangy Liberty High School

Job Titles Held:

  • Assistant Property Manager
  • Community Sales Manager at Sycamore House Apartments
  • Property Manager

Degrees

  • Some College (No Degree)
  • Specialist in Psychology
  • High School Diploma

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