Intelligent Manager with background overseeing all operational aspects of Property Management. Expert at building positive tenant relationships, managing office operations and coordinating project developments. Well-versed in keeping consistent balance between tenants rights and business targets to maintain financial goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Trained on Microsoft Databases (Word, Excel, Bookkeeping Programs)
Fair Housing Trained
Excellent Customer Service
Detail Oriented
Fast learner and Multi-tasker
CPR BLS Certified
Can type 70 words per minute
Accounting Background
Accounts Payable Background
Accounts Receivable Background
Auditing and Bookkeeping
Excellent customer service
Financial Analytics
Financial Management
Marketing background
Proficient use of Office equipment
Payroll
Marketing and advertising
Business Development
Leasing and sales
Contract Negotiation
Property Inspections
Record Keeping
Administrative support
Staff Management
Property management
Appointment Scheduling
Database Management
Building operations
Budgeting
City and county regulations
Financial budgeting and reporting
Customer service-focused
Application process proficiency
Property tours and inspections
Telephone and email etiquette
Tenant issue resolution
Tenant and eviction laws
Knowledge of building codes
Adaptable
Education
Hondros College of NursingWesterville, OHExpected in – –:Nursing - GPA:
I decided to come back to school to finish my Nursing courses and gain my Nursing Degree. My plan is to complete the LPN program and go straight into the RN program.
Continuing education in Nursing
Kent State University, OHExpected in 05/2012 – –Specialist in Psychology:Science and Psychology - GPA:
After graduation I attended KSU. I had a scholarship for Cheerleading. I was apart of our Varsity Coed Cheer squad. I was an
Olentangy Liberty High SchoolPowell, OHExpected in 05/2009 – –: - GPA:
I held a, GPA: 3.3 grade point average where I maintained my full time position as Varsity Cheerleader all four years and maintained my position on our All Girls Varsity Track and Field team for three years. I was a part of our Spanish club and took the language for the first three years.
Member of Spanish Club
Member of DECA Marketing Team
Merit Roll List all 4 years
Work History
Sea Mar Community Health Centers - Assistant Property Manager Stanwood, WA, 03/2020 - 08/2021
Compiled maintenance and repair requests for submission to Capital Development department and reached out to local contractors for bid proposals
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Attended staff meetings and took extensive notes to share with property manager
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
Developed policies and procedures for effective property management
Followed up on delinquent tenants and coordinated collection procedures
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Prepared specifications, solicited bids and approved subcontracts for building services
Processed security deposit refunds
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Completed final move-out walk-throughs with tenants to identify required repairs
Developed, reviewed and submitted property operating and capital budgets
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Handled disciplinary actions, performance appraisals and terminations of company staff
Kept accurate records of all resident and tenant correspondence
Verified income, assets and expenses and completed file tracking sheet for each applicant
Trained and motivated leasing staff during bi-monthly trainings
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
Boosted occupancy by maintaining 98% average by leveraging market knowledge and successful promotional strategies
Decreased operating costs by implementing cost control procedures
Maintained sufficient number of units market-ready at all times
Maintained original leases and renewal documents in digital and hardcopy format for property management office
Maintain income by keeping delinquency under 3% each month
Handle all Evictions
Us Storage Centers - Community Sales Manager at Sycamore House Apartments Harbor City, CA, 06/2016 - 03/2020
Managed 240-unit property.
Would assist Regional Director at second location called District at Tuttle.
Was promoted to Community Regional Sales Manager.
Was responsible for making sure all leasing agents in company are hitting their sales goals and keeping their numbers up.
Led all Sales Meetings.
Was responsible for all sales training and in-field training at all site location.
Would over see occupancy percentages and predict upcoming traffic numbers.
Managed and overlooked staff of 12 employees.
Along with Sale Role and duties, Property Manager duties are as followed:
Train all leasing staff members under their supervision.
Hire and terminate employees in accordance with Policy.
Perform written evaluations of employees and make recommendations for salary increases and/ or 2 advancement.
Maintain accurate payroll records as required by company and adhere to payroll policies and cutoff dates.
Assist in leasing apartments.
Prepare, process and sign all leases and related forms.
Assist in collection of rents and handle delinquency matters.
Maintain necessary records of all financial transactions for property.
Adhere to all appropriate accounting policies, including but not limited to use of account numbers, daily income requirements, expense requirements, accounts payable system, and other monthly items and special accounting items.
Prepare daily bank deposits.
Supervise outside contractors and vendors.
Handle all details for move-ins and move-outs, with special attention to apartment inspection check-ins and check-outs.
Work within budget and notify Regional Property Manager of any possible variations.
Continually inspect property and improvements, recording deficiencies and taking necessary action, within budgetary allocations.
Establish schedules and assign personnel for routine maintenance and emergency coverage.
Establish schedules and assign personnel for office coverage and assisting residents as needed.
Perform all aspects of marketing apartment community.
Work directly with Regional Property Manager in preparing annual operating budget.
Perform other duties as assigned by Regional Manager.
Reviewed market research data and changed sales plans accordingly
Created, revised and presented potential clients with market reports and customized contracts to fit specific sales needs
Maintained inventories and records of sales collaterals and closings
Maintained personal lines of communication with potential buyers to answer property inquiries and set expectation standards for future community plans
Represented 4 communities over 4 years to prospective buyers during all phases of construction
Managed marketed image of developing properties to appeal to wide range of potential home buyers through innovative marketing strategies and sales campaigns
Greeted and registered new clients to engage each in process and cultivate long-lasting relationships
Monitored sales team performance, analyzed sales data and reported information to area managers
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
Maintained up-to-date knowledge of Market and performed competitor analysis
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
Set weekly goals for all inside sales representatives
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Communicated progress of monthly and quarterly initiatives to internal and external sales teams
Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
Collaborated with upper management to implement continuous improvements and exceed team goals
Developed and executed sales presentations as well as both internal and external product training workshops
Oakwood Management Company - Property Manager City, STATE, 06/2015 - 06/2016
Property manager of Arbors of Marysville.
Managed 112-unit property.
Was responsible for day-to-day implementation of policies, procedures, and programs that will assure well-managed, well- maintained property, placing maximum emphasis on positive response to concerns and needs of residents, environmental health and safety, and quality programs in coordination and conjunction with Owner’s goals and objective.
Duties are listed below:
Property Maintenance: To supervise all maintenance programs relating to interior and exterior conditions and appearance
Resident Relations
Financial Management
Leasing Apartments
Collecting/Depositing daily receipted monies
Follow-Ups on all rental prospect activity
Auditing resident ledgers and report any discrepancies
Direct bookkeeping functions, Accounts Payable, Accounts Receivable, Payroll and monthly reporting for accuracy and timely submission
Processing all Move-Outs
Handling all purchasing of supplies and equipment for use on property within budgeted parameters
Responsible for implementing budget rent increases and monthly lease renewals.
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Used Microsoft Word and other software tools to create documents and other communications
Supervised work of contracted employees to keep on task for timely completion
Received and processed stock into inventory management system
Conducted research, gathered information from multiple sources and presented results in Market Survey Presentation Bi Monthly
Used critical thinking to break down problems, evaluate solutions and make decisions
Improved operations through consistent hard work and dedication
Maintained excellent attendance record, consistently arriving to work on time
Carried out day-day-day duties accurately and efficiently
Led projects and analyzed data to identify opportunities for improvement
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Developed, reviewed and submitted property operating and capital budgets.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Prepared specifications, solicited bids and approved subcontracts for building services.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained sufficient number of units market-ready at all times.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
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School Attended
Hondros College of Nursing
Kent State University
Olentangy Liberty High School
Job Titles Held:
Assistant Property Manager
Community Sales Manager at Sycamore House Apartments
