Intelligent Assistant - Property Manager with background overseeing all operational aspects of multi-unit, luxury buildings.
Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Expert at fostering positive tenant relationships, managing office operations and coordinating in-office team building. Effective at keeping consistent balance between clientele gratification and business targets to maintain financial goals. Communicative manager with top-level skills in customer service; remains calm and professional in stressful environments.
Seasoned professional bringing proven skills in negotiating, preparing and finalizing contractual agreements.
Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Work History
06/2017 to Current
Assistant Property ManagerAgnes Scott College – Decatur, GA,
Liaised between C-level executives and entry-level workers, facilitating smooth communication and successfully achieving on-site goals.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Facilitated contractual agreements for incoming clientele; familiarity with fair-housing laws and NAA regulations.
Processed security deposit refunds.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Developed policies and procedures for effective property management.
Established strong, professional relationships with vendors and residents by promoting team collaboration and delivering exemplary service.
Validated rental eligibility by using Real Page's verification process.
Boosted building occupancy by leveraging market knowledge and successful promotional strategies.
Kept accurate records of all resident and tenant correspondence.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Oversaw monthly collections of over $1,000,000.00 in funds, maintaining high payment rates by building positive relationships with tenants.
Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Identified appropriate marketing channels and target customers for campaigns.
Developed campaigns and specific marketing strategies for clients.
Determined optimal targets, competitor offerings and tactics by studying and analyzing demographic data.
Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
Prepared working papers, reports and supporting documentation for audit findings.
Developed key operational initiatives to drive and maintain substantial business growth.
01/2017 to 06/2017
Assistant Store ManagerSave-A-Lot – Edgerton, WI,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached over 10 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions for 366 luxury units.
Walked through building areas throughout business hours to identify and proactively resolve issues negatively impacting operations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Presented products and services to customers using in-depth knowledge to answer questions.
Counted currency, coins and checks in cash drawer, night depository and ATM.
03/2015 to 05/2016
Admissions AmbassadorYoungstown State University – Youngstown, OH,
Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
Performed different administrative tasks for admissions department, including filing paperwork, answering phone calls and inputting data for FAU's Undergraduate Admissions Office.
Established professional relationships with prospective students through email, answering questions and providing information regarding campus life.
Participated in admissions events, including Campus Day, which brought large numbers of prospective students to campus.
Answered questions honestly and with tact regarding courses, student life and on-campus living.
Contacted prospective students via email and phone calls.
Determined student eligibility for athletic participation alongside athletic coordinator.
Performed basic clerical duties, including document filing, bookkeeping and faxing for busy student admissions office.
Exceeded goals through effective task prioritization and great work ethic.
Presented information regarding FAU campus life to groups of 60+ people.
Built strong relationships with customers through positive attitude and attentive response.
Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Molded team and embraced change to adapt within dynamic market.
Kept reception area clean and neat to give visitors positive first impression.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
Expected in 05/2017 to to
Bachelor of Arts: Communication And MultiMedia Studies Florida Atlantic University - Boca Raton, FL GPA:
Member of Sigma Kappa Sorority [VP of Communications | VP of Programming]
Member of The Atlantic Belles [Vice President | President]
Member of Fraternal Values Society [Chairwoman]
Member of LASA
Member of Circle of Sisterhood
Expected in 05/2017 to to
Bachelor of Arts: Sociology Florida Atlantic University - Boca Raton, FL GPA:
Member of Sigma Kappa Sorority [VP of Communications | VP of Programming]
Member of The Atlantic Belles [Vice President | President]
Member of Fraternal Values Society [Chairwoman]
Member of LASA
Member of Circle of Sisterhood
Skills
Onesite / Real Page
CRM Software
Microsoft Office
Microsoft Excel
Microsoft Powerpoint
Revenue Management
Data Entry
Event Planning
File Management
Office 365
Public Speaking
Staff Training
Tenant Issue Resolution
Budgeting
Property Management
Bookkeeping
Appointment Scheduling
Staff Management
Accounting
Financial Reporting
Marketing and Advertising
Pricing Strategy
Market Strategy
Contract Preparation
Quality Management
Spreadsheets
Advertising Initiatives
Leasing and Sales
Analytics and Research
Social Media
Marketing Communications
Social Media Strategy
Social Media Integration
Product Marketing
Understanding of Target Markets
Invoice Coding Familiarity
Excellent Managerial Techniques
Financial Statements Expertise
Closing Processes
Superior attention to detail
Financial Management
Team Leadership
Training and Development
Office administration
Relationship building
Business administration
Administrative support
Excellent multi-tasking ability
Contract negotiations
Credit and collections
Clear oral/written communication
Performance improvement
Filing and data archiving
Spreadsheet management
Closing Statement
I'm looking to work under someone who motivates me and am seeking a collaborative team. Looking for an opportunity in which I can contribute; thrive and grow in a new career opportunity.
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