Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Links
www.linkedin.com/in/JessicaClaire
Skills
Microsoft Office: Word, Excel, PowerPoint, Outlook and versatile in Windows
DocuSign
Nestio
Building link
Onsite
Yardi Voyager
Accounting
Billing
Contracts
Property Management
Financial Reporting
Leasing and Sales
Tenant Issue Resolution
Professional Summary
Possessing in-depth experience of all aspects of daily operations of property management. This includes accounts payables, receivables, marketing, leasing, developing strong tenant relationships and renewal management.
Work History
01/2020 to Current
Assistant Property ManagerAgnes Scott College – Decatur, GA,
Address the concerns of current and prospective residents in a friendly and professional manner.
Respond to resident inquiries regarding billing questions and/or issues, explaining all charges/payments as necessary, and correcting ledgers as needed.
Administered operations to handle the needs of more than 1100tenants across 807 property units.
Complete all move-out statements for recently vacated apartments, ensuring charges and credits are applied appropriately, damage charges are reflected with supporting back-up, and refund payable amounts tie correctly; submit any balances due to collections.
Complete move-in postings in Yardi PMS for all new residents on the day of move-in, ensuring the accuracy of prorated rent charges, security deposit charges, and confirm receivable receipts are posted.
Ensure late fees are posted to ledgers monthly for all applicable outstanding balances.
Track and post-move-in concessions following terms of executed lease agreements.
Leads rent collection efforts, specifically, with delinquent residents.
This may involve lease termination and legal action if necessary.
Daily tracking of aged receivables, ensuring delinquent letters, and balance due letters are delivered, as needed.
Weekly review of the GPR report, making note and reporting any discrepancies to the property manager.
Assist property manager and accounting with the month-end close process.
Renewal Management: Perform outreach to residents, as directed by Leasing Manager, regarding lease renewals, move-out scheduling, amenity reservations, roommate change requests, etc.
01/2018 to 01/2020
Assistant Property Manager / Leasing ConsultantLifestream – Phoenix, AZ,
Acted in absence of property manager at 220-unit luxury residential.
Detailed and promoted specifics of accommodations during tours of vacant units for prospective clients.
Leasing agents daily administrative functions such as schedule viewing and moving appointments: respond to inquiries (phone and email), follow up with client applications.
Coordinated apartment make-ready process, leased apartments to prospective residents, and managed sales process from start to finish Prepare upper management reports daily and as needed.
Work with the external marketing team to coordinate rental promotions.
Oversee completion of all necessary paperwork for applications.
Collected rents, secured bank deposits, processed apartment security deposits, and managed accurate application files.
Engage in all aspects of research including background checks and weekly pricing and sales calls with senior management.
Follow-up with all direct prospective leads received online, by phone, or via e-mail and create a tailored dialogue based on prospect needs and wants, sending applicable virtual tour assets.
Daily audit of available apartment listings on ILS platforms, ensuring up-to-date inventory, pricing, and availability dates Add, remove, and/or modify online listings as needed.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
03/2016 to 04/2017
Administrative AssistantEmpire Core Group – City, STATE,
Acts as the point of contact for internal and external clients.
Assists in theCompliance Department.
Ensures completion of Vendors Compliance requirements.
Uploads and circulates contracts/documents through DocuSign.
Maintains filing system using Smartsheet.
Developed a database for efficient tracking of important documents.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Handled client correspondence and tracked records to foster office efficiency.
Education
Expected in 04/2014
Bachelor of Science: Hotel and Restaurant Management De La Salle University - , GPA:
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