Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Microsoft Office: Word, Excel, PowerPoint, Outlook and versatile in Windows
  • DocuSign
  • Nestio
  • Building link
  • Onsite
  • Yardi Voyager
  • Accounting
  • Billing
  • Contracts
  • Property Management
  • Financial Reporting
  • Leasing and Sales
  • Tenant Issue Resolution
Professional Summary

Possessing in-depth experience of all aspects of daily operations of property management. This includes accounts payables, receivables, marketing, leasing, developing strong tenant relationships and renewal management.

Work History
01/2020 to Current
Assistant Property Manager Agnes Scott College Decatur, GA,
  • Address the concerns of current and prospective residents in a friendly and professional manner.
  • Respond to resident inquiries regarding billing questions and/or issues, explaining all charges/payments as necessary, and correcting ledgers as needed.
  • Administered operations to handle the needs of more than 1100tenants across 807 property units.
  • Complete all move-out statements for recently vacated apartments, ensuring charges and credits are applied appropriately, damage charges are reflected with supporting back-up, and refund payable amounts tie correctly; submit any balances due to collections.
  • Complete move-in postings in Yardi PMS for all new residents on the day of move-in, ensuring the accuracy of prorated rent charges, security deposit charges, and confirm receivable receipts are posted.
  • Ensure late fees are posted to ledgers monthly for all applicable outstanding balances.
  • Track and post-move-in concessions following terms of executed lease agreements.
  • Leads rent collection efforts, specifically, with delinquent residents.
  • This may involve lease termination and legal action if necessary.
  • Daily tracking of aged receivables, ensuring delinquent letters, and balance due letters are delivered, as needed.
  • Weekly review of the GPR report, making note and reporting any discrepancies to the property manager.
  • Assist property manager and accounting with the month-end close process.
  • Renewal Management: Perform outreach to residents, as directed by Leasing Manager, regarding lease renewals, move-out scheduling, amenity reservations, roommate change requests, etc.
01/2018 to 01/2020
Assistant Property Manager / Leasing Consultant Lifestream Phoenix, AZ,
  • Acted in absence of property manager at 220-unit luxury residential.
  • Detailed and promoted specifics of accommodations during tours of vacant units for prospective clients.
  • Leasing agents daily administrative functions such as schedule viewing and moving appointments: respond to inquiries (phone and email), follow up with client applications.
  • Coordinated apartment make-ready process, leased apartments to prospective residents, and managed sales process from start to finish Prepare upper management reports daily and as needed.
  • Work with the external marketing team to coordinate rental promotions.
  • Oversee completion of all necessary paperwork for applications.
  • Collected rents, secured bank deposits, processed apartment security deposits, and managed accurate application files.
  • Engage in all aspects of research including background checks and weekly pricing and sales calls with senior management.
  • Handle 100% of all renewals and new leases.
04/2017 to 01/2018
Leasing Assistant Engineering Consulting Services, Ltd. Memphis, TN,
  • Follow-up with all direct prospective leads received online, by phone, or via e-mail and create a tailored dialogue based on prospect needs and wants, sending applicable virtual tour assets.
  • Daily audit of available apartment listings on ILS platforms, ensuring up-to-date inventory, pricing, and availability dates Add, remove, and/or modify online listings as needed.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
03/2016 to 04/2017
Administrative Assistant Empire Core Group City, STATE,
  • Acts as the point of contact for internal and external clients.
  • Assists in theCompliance Department.
  • Ensures completion of Vendors Compliance requirements.
  • Uploads and circulates contracts/documents through DocuSign.
  • Maintains filing system using Smartsheet.
  • Developed a database for efficient tracking of important documents.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Handled client correspondence and tracked records to foster office efficiency.
Expected in 04/2014
Bachelor of Science: Hotel and Restaurant Management
De La Salle University - ,
Licences & Certifications
  • Notary Public

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Resume Overview

School Attended

  • De La Salle University

Job Titles Held:

  • Assistant Property Manager
  • Assistant Property Manager / Leasing Consultant
  • Leasing Assistant
  • Administrative Assistant


  • Bachelor of Science

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