Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Property Management.
Skills
Tenant Issue Resolution
Application Process Proficiency
Property Management
Appointment Scheduling
Staff Management
Contract Preparation
Marketing and Advertising
Quality Management
Leasing and Sales
Appointment Setting
Issue Escalation
Customer service-focused
Property tours and inspections
Affordable housing programs knowledge
Tenant and eviction laws
Work History
Assistant property Manager, 07/2021 to Current Allmark Property Management, Inc. – Rancho Cucamonga, CA,
Responsible for ensuring the efficient operation of multi-family residential developments under the direction of the Property Manager.
Maintained all resident files in Real page.
Prepared and delivered legal documents.
Managed rent collections and payments.
Scheduled and directed all move-ins and move-outs.
Monitored maintenance staff.
Managed and resolved resident concerns.
Planned and directed resident functions and communications.
Implemented sales and marketing plans to maximize rental income and occupancy.
Present monthly management reports, including updates on administrative items, financial situation and condition of the property.
Interview, hire, train and performance manage on-site staff.
Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service.
Monitor and ensure compliance with all rules of occupancy.
Hands-on management of operations and maintenance to preserve and increase the value of residential properties ranging from 50 to 100 units.
Client Care Supervisor, 01/2013 to Current Always Best Care – Sugar Land, TX,
Managing complex calendars including scheduling and managing meetings and events.
Overseeing daily operations involving logistics, scheduling, resource/equipment planning, and staffing.
Maintaining system records to ensure accurate and timely information/documentation.
Communicating and interacting with customers via phone and email.
Coordinating leave administration and adapting to complex federal and state laws, right choice policies, as well as STD/LTD benefit policies.
Maintaining employee confidential information and managed employee exit interviews and paperwork.
Leading projects and working closely with other team members on to improving existing processes, or launching new endeavors, or developing existing tech programs and goals.
Acting as point of contact for assigned employees to provide new parent and case management services.
Responding to inquiries and addressing issues regarding maternity and/or parental bonding events and benefits available to employees, as well as adjusting employee plans to fit their needs.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
Bus Driver, 04/2019 to 08/2019 Catholic Schools – Austin, TX,
Operating buses across the country via designated routes and schedules.
Providing customer service to passengers including answering questions regarding route and schedule, accepting fares and returning change, and transporting passengers to their final destination.
Ensuring the cleanliness and safety of the bus throughout the course of the day.
Reporting all accidents witnessed to emergency services.
Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
Transported passengers safely along prescribed routes according to tight schedules.
Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
Conducted pre-trip inspections of bus for safe operation
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism
Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations
Recruiter/Talent Specialist, 01/2014 to 01/2016 Navitus – Madison, WI,
Analyzing candidates resumes and cover letters.
Prescreening candidates via phone prior, to the in- person interview.
Supervising over 1,000 employees, including hiring and terminating candidates in a variety of positions.
Addressing client and employee complaints with strong communication and problem-solving skills.
Building relationships with diverse communities as well as maintaining vendor relationships via timely follow-ups.
Recruiting, developing, and organizing a functional advisory PS council and providing excellent leadership.
Overseeing the operation and maintenance of facilities and surrounding grounds to ensure a safe and clean environment.
Running background checks, drug screenings, reference checks, and I-9 and W-4 verification.
Preparing various documents, including applications, files, and skills testing.
Posting employment ads on sites including Monster, CareerBuilder, Work Source, Craigslist, and Indeed.
Entering data into the Impact system, including email inquiries and company blurbs.
Assisting Branch Manager with special projects and events to develop partnerships with community.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
Education
Bachelor's: Business Management, Expected in 06/2023 University of Phoenix-Online - Phoenix, GPA:
AA: Business Management, Expected in 06/2021 University of Phoenix - , GPA:
AAS: Criminal Justice, Expected in 2018 Green River Community College - Auburn, WA GPA:
High school diploma or GED: , Expected in 2014 Everest College - Tacoma, WA GPA:
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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