assistant property manager resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Customer-oriented, strategic-thinking sales professional with a year of experience in building relationships, cultivating partnerships and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Tactical client builder seeking to leverage background into Sales Representative role. Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
Security deposit refunds
Policy enforcement
Relationship building and rapport
Vacant unit monitoring
Housing regulations
Business processes and procedures
Training and mentoring
Issue escalation
Sales and marketing
Mortgages and loans
Multi-family property management
New construction
Commercial property
Merchandising proficiency
Processing payments
Stock management
Cash register operation
Opening and closing procedures
Interpersonal and written communication
Assessed customer product needs and interests in order to best recommend suitable items.
Money handling
Retail merchandising expertise
Documentation and recordkeeping
Independent judgement
Retail sales
Customer assistance
Teamwork
Sales and marketing strategies
Client presentations
Business development
Lead generation
On-site product demonstrations
Relationship selling
Product management and pricing
Sales closing
Inside and outside sales
Product and service knowledge
Account management
Negotiations
Customer needs assessment
Product merchandising and distribution
Customer retention abilities
Promotional planning
Client account management
Prospecting skills
Sales development
Experience
01/2020 to 01/2021Assistant Property ManagerAlterra Mountain Co | Denver, CO,
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Handled all security deposit refunds.
Conducted tours of vacancies with prospective tenants.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Showed units to potential tenants and answered questions about life in community.
Explained policies and procedures to tenants and enforced all rules.
Checked common areas regularly to keep neat, clean and free of debris.
Created and implemented policies and procedures for effective property management.
Oversaw daily operations, maintenance and administration of various properties.
Negotiated with outside contractors to obtain reasonable fees for work.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Kept records of all correspondence with residents and tenants.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Escalated critical issues to property manager to ensure immediate resolution.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Created and updated marketing materials for properties.
Checked rental eligibility by following Centerton Pointe West Apartments verification process.
07/2018 to 01/2020Sales ProfessionalMarsh & Mclennan Companies, Inc. | Denver, CO,
Presented quotations with clear pricing information and deliverables specifications.
Secured long-term accounts by managing sales presentations and providing recommendations to promote brand and product benefits.
Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
Oversaw full-cycle sales delivery process, including recruiting top talent, product and system knowledge, customer service and administration.
Generated daily reports to recommend corrective actions and improvements.
Introduced customers to new offerings and updated accounts.
Answered customer questions, shared product knowledge and researched pricing and availability.
Created and set up presentations at trade shows, fairs, and community events to showcase company.
Prepared and processed contracts and order forms for new and existing customers.
Collaborated with other sales team members to share selling strategies and gain new insights.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Developed marketing campaigns and initiatives to drive new business acquisition.
Streamlined operational efficiencies by tracking weekly sales to develop reports used by executives for corrective action planning.
Proactively identified and solved complex strategy problems impacting sales management and business direction.
Eliminated financial discrepancies by resolving billing complaints and managing bookkeeping.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Elevated new business opportunities by implementing aggressive industry networking strategies.
Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
05/2016 to 07/2018Retail Sales AssociateKohls | West Mifflin, PA,
Adhered to all company initiatives and achieved established goals for each.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Built customer loyalty by engaging with and identifying product needs of customers.
Completed all assigned training to stay updated on important policies and procedures.
Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
Generated brand awareness and positive product impressions to increase sales.
Recruited, hired and trained associates to develop team into productive members with excellent product knowledge
Help customers load purchased equipment when necessary.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Assisted in ringing up sales at registers and bagging merchandise.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Offered coupons and special deals to increase quantity of customer spending.
Maintained accurate and attractive merchandise displays to maximize purchases.
Engaged shoppers, providing assistance and information on merchandise and product features.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Processed payments and maintained accurate drawers to meet financial targets.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Education and Training
Expected in 05/2018 to to High School Diploma | Pea Ridge Business Academy , Pea Ridge, AR, GPA:
Expected in 06/2018 to to Real Estate Certificate | Clark Long School Of Real-estate , Bentonville, AR, GPA:
Expected in 05/2018 to to CNA Licenses | Health Care Pea Ridge Business Academy , Pea Ridge, AR, GPA:
Expected in to to | North West Arkansas Community College , Rogers AR, GPA:
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