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Excellent interpersonal, communication and leadership abilities. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Deadline-oriented Assistant Property Manager offering well-developed skills in customer service, telephone etiquette and issue resolution. Pursuing a position in a busy residential living organization where focus and dedication are highly sought. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
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- Developed strong, professional relationships with clients and residents by initiating collaboration and delivering exemplary service and engagement.
- Settled tenant conflicts effectively using Technique and Skills.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Kept records of all correspondence with residents and tenants.
- Created and implemented policies and procedures for effective property management.
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Oversaw daily operations, maintenance and administration of various properties.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Created and updated marketing materials for properties.
- Explained policies and procedures to tenants and enforced all rules.
- Checked common areas regularly to keep neat, clean and free of debris.
- Escalated critical issues to property manager to ensure immediate resolution.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Conducted tours of vacancies with prospective tenants.
- Handled all security deposit refunds.
- Showed units to potential tenants and answered questions about life in community.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Organized food items on serving trays and in carry-out packages.
- Served drinks and prepared specialty beverages.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Resolved customer concerns and relayed relevant information to supervisor.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Received food orders from patients and families and explained offerings.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Tribhuvan University - Kathmandu, Nepal,
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School Attended
- Tribhuvan University
Job Titles Held:
- Assistant Property Manager
- Dunkin Donuts Crew Member
- Bank Customer Service Representative/Bank Teller
Degrees
- Bachelor's
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