LiveCareer-Resume

assistant project manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Project resource recommendations
  • Meeting coordination
  • Client relationships
  • Reporting and documentation
  • Team management
  • Leadership
  • Communication
  • Decision-making
  • Critical thinking
  • Maintenance & Repair
  • Planning
  • Organizational skills
  • First Aid/CPR
  • Relationship building
  • Reliable and trustworthy
  • Troubleshooting
Experience
Assistant Project Manager, 04/2019 to 09/2021
IntrenBrentwood, CA,
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Directed team of [Number] skilled workers to maintain quality, compliance and safety.
  • Monitored design processes from conceptual phase through construction.
  • Provided project milestone details to appropriate stakeholders.
  • Implemented key information into system using [Software] after gathering and compiling it from multiple sources.
  • Escalated complex issues to [Job title] for timely resolution to maintain schedules and serve customer needs.
  • Brought in additional project personnel and resources to meet demands.
  • Utilized [Skill] to improve upon company's quality assurance program.
  • Produced thorough, accurate and timely reports of project activities.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Developed project plans covering topics such as goals, resources required and schedules.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Custumer Service Call Rep , 07/2018 to 10/2019
Uncle Julio'sCinco Ranch, TX,
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Wait Staff Member, 07/2017 to 04/2018
Arena TavernCity, STATE,
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Provided exceptional service to high volume of daily customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Stocked server areas with supplies before, during and after shifts.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Made reservations for guests up to [Number] days in advance.
Education and Training
High School Diploma: , Expected in 06/2005 to James Madison High School - Brooklyn, NY
GPA:

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Resume Overview

School Attended

  • James Madison High School

Job Titles Held:

  • Assistant Project Manager
  • Custumer Service Call Rep
  • Wait Staff Member

Degrees

  • High School Diploma

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