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assistant project manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results-focused professional with strength in technology, quality assurance, customer-focus project management. Proactive leader with strengths in communication and collaboration. Proficient in leveraging team building, executing multiple tasks and data entry knowledge to promote metric driven success across an organization. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes with budgetary contraints.

Skills
  • Project Management
  • Quality Assurance
  • Project Resource Recommendations
  • Detail Oriented
  • Work Planning and Prioritization
  • Agile Methodologies
  • Team Leadership
  • Staff Management
  • Data Management
  • Microsoft Office
  • Verbal and Written Communication
  • Performance Monitoring
Experience
Assistant Project Manager, 12/2017 - Current
American Residential Services Bradenton, FL,
  • Directed teams of 50 up to 200 skilled workers to maintain quality, compliance and safety.
  • Manages at least four projects/team personnel at once from start to completion.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Developed project plans covering goals, resources required and schedules.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Leveraged industry expertise to improve upon the company's quality assurance program.
  • Brought in additional project personnel and resources to meet demands.
  • Escalated complex issues to Project Management for a timely resolution to maintain schedules and serve customer needs.
  • Implemented key information into system using Helpshift, OPSMAN, Zendesk, KLAUS-QA system, True Interaction, Amazon Connect, Genesys, VMWare, Business Manager, ASANA.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Provided clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
  • Developed and tracked project milestones to drive on-time and on-budget project delivery.
  • Allocated resources related to staff, materials and budgetary allowances.
Customer Service Agent, 09/2016 - 12/2017
Rumbleon West Palm Beach, FL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Exceeded company productivity standards on a consistent basis.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Informed customers about billing procedures, processed payments, and provided payment options setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Specialist, 09/2014 - 09/2016
Wencor Spokane, WA,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
Technical Support Representative/Customer Service Representative, 08/2012 - 09/2014
SITEL Worldwide City, STATE,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Maintained up-to-date case documentation for future reference.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Managed customer system updates, informing clients of installation progress stages.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Education and Training
High School Diploma: , Expected in 05/1991
-
Egg Harbor Township High School - Egg Harbor, NJ
GPA:
Status -
: Liberal Arts And General Studies, Expected in
-
Post University - Waterbury, CT
GPA:
Status -

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Resume Overview

School Attended

  • Egg Harbor Township High School
  • Post University

Job Titles Held:

  • Assistant Project Manager
  • Customer Service Agent
  • Customer Service Specialist
  • Technical Support Representative/Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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