Montgomery Street, San Francisco, CAXXX05(555) 432-1000, resumesample@example.com
Professional Summary
Highly accomplished professional with over 15 years’ deep operational experience in pension administration combined with 3 years’ billing and accounts receivable expertise seeks to take next career step with a respected organization that values hard work, talent, and demonstrated success in project management and business development. Skilled in creating communication pipelines to achieve target goals and comprehensive account objectives. Proven success in increasing retention and improving staff morale through effective communication, employee relations management, and team leadership.
Highlights
Business Process Improvements
Problem Resolution
Quality Assurance
Attention to Detail
Performance Management
Cultural Diversity
Procedures Implementation
Employee Engagement
Team Leadership / Team Building
Government Administrative Processes
Audits and Investigations
Employee Benefits Administration
Regulatory Compliance
Accounts Payable/Receivable
Accomplishments
2013 President-Employee of the Year Award recipient for new initiatives improving productivity and accuracy.
Recognized for improving existing employee engagement programs, partnering with HR to maintain high performance, and well- motivated staff, improving morale and decreasing employee turnover by 50%.
Praised by the PBGC's Benefit Payment Branch Department leadership for outstanding contributions for the Delta Airlines Retirement Committee briefing in 2006.
Supported the planning of an online self-service tool known as MyPBA, accessed by participants and retirees to provide customer information.
2003 President-Employee of the Year Award for assisting PBGC in backlog reduction for Benefit Determination.
Studied processes of other government agencies to recommend best practices for sustaining high customer service while improving quality assurance.
Launched initiative to reduce the time required to notify participants of their benefit, and an increase in the PBGC's overall customer service score.
Receipt of the Employee Distinction Awards for 1999, 2001, 2002, and 2004.
Experience
07/2017 to CurrentAccounts Receivable ManagerCintas Corporation | Lincoln, RI,
Stays abreast of industry in relation to credit and collections and makes recommendations accordingly
Assists in billing and adjusting accounts for and processing bad debt and client industrial accounts as stated or compared to Contractual Rate Agreement
Responsible for assisting with managing accounts by reviewing and working with designated payers and assigned Collection Agencies to ensure proper adjustments, reimbursements, maximize cash flow, and reduce aging accounts receivable to zero
Research discrepancies using available resources and resolving accounts independently
Understands and track ongoing collections activity and financial impact
Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
Delegated team tasks based upon each team member skill level and knowledge, which improved accuracy and productivity by 50%
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
Performed billing, collection and reporting functions for Accounts Receivable Department generating over $1 million annually
01/2017 to 07/2017Tax ProcessorKpmg | Salt Lake City, UT,
Work with an expansive and diverse client base in the preparation of U.S. corporate income tax returns and U.S. and Foreign Partnership Income Hedge Fund Tax Returns
Provide administrative support to meet the needs of assigned customers, demonstrating highest levels of quality, accountability, and teamwork
Prepare E-filing tax returns, including clearing diagnostics, submission of returns, clearing rejections, filing confirmations, and engagement team notification
File tax extensions for government agencies
Conduct due-diligence in supporting accounting and tax efforts to meet federal, state, local, or international tax requirements
Use Lexis-Nexis, Bloomberg BNA database and professional income tax software programs including GoSystem, RPM, and Superforms, and other internal research sources to accurately complete tasks
07/1997 to 03/2016Assistant Project ManagerFaith Technologies, Inc. | Hapeville, GA,
Supported project manager by leading project team of up to 60 employees
Supported day-to-day operations in pension administration, human resources operations, and general administrative functions
Corresponded with government representatives and contracting offices to provide administrative services to the U.S. Department of Labor’s Pension Benefit Guaranty Corporation
Support agency’s mission to ensure that single-employer pension plans subject to termination provides sufficient payments to workers with promised benefits
Managed pension benefits for more than 40 defined benefit employee pension plans including airlines, textiles, steel, automotive, manufacturing, and retail
Successfully maintained over 225,000 plan participant and $1 billion of annual benefit payments
Reduced error rates and increased overall performance by 15% by acting as lead technical and personnel supervisor, developing work plans and employing effective leadership and management skills to ensure timely completion of assignments
Ensured compliance to conduct audits and investigations for payment processing, benefit calculation, and responding to participant's issues based on agency guidelines to assure accuracy and effectiveness of all operating policies, procedures, and systems
Reviewed department operations to determine compliance status with laws, rules, and regulations and quality and accuracy of records and documentation
Education
Expected in Bachelor of Science | MathematicsTroy University, Troy, Alabama, GPA:
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