Organized Production Scheduler with [Number] years of +experience in project implementation, facilitation and completion. Adept at increasing productivity and overall workflows through effective communication and leadership skills. Fantastic problem-solver with dedication to efficient data collection and cost-effective budgeting.
Skills
Creative Solutions
Excel Formulas
Training Junior Team Members
Effective Scheduling
Corrective Actions
Customer Service Standards
Effective Customer Service
Production and Processing
Operational Procedures
Team Meetings
Safety Stock Levels Development
Safety Stock Level Maintenance
Product Availability
Production Planning and Control
Materials Planning
Safety Guidelines
Work History
06/2019 to Current
Assistant Production SchedulerCatalyst Nutraceuticals – Buford, GA,
Met production goals and formed action plan to constantly raise bar to higher standards.
Updated management and clients on progress of production.
Developed scheduling for certain tasks so that goods will be available when needed.
Tracked progress of goods during manufacturing.
Set schedules for [Number] staff by planning and designating shifts and hours.
Flagged potential issues by monitoring timelines.
Requisitioned materials to restock inventory and obtain goods for [Product or Service] production.
Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings to [Job title]s or in [Type] meetings.
08/2004 to 05/2019
Production SchedulerHoneywell – Scottsdale, AZ,
Met production goals and formed action plan to constantly raise bar to higher standards.
Troubleshot production problems, machinery malfunctions and staff shortages.
Supported development of automated system for distribution of sales orders and associated data.
Updated management and clients on progress of production.
Developed scheduling for certain tasks so that goods will be available when needed.
Tracked progress of goods during manufacturing.
Set schedules for [Number] staff by planning and designating shifts and hours.
Flagged potential issues by monitoring timelines.
Prioritized production areas by analyzing most cost-effective methods.
Maintained accurate records and handled purchase orders.
Tracked progress of manufacturing orders [Action].
Processed manufacturing orders from sales representatives through [Type] system.
Decreased production downtime by accurately scheduling maintenance and production crews.
Compiled stock overages reports to share with managers and suppliers to avoid excess waste and deliver timely refunds and returns.
Scheduled deliveries of [Type] materials by specified time to begin production on time.
Requisitioned materials to restock inventory and obtain goods for [Product or Service] production.
Prepared, revised and read maps and technical drawings for use by [Job title]s and [Job title]s.
11/1993 to 01/2004
Customer Service RepresentativeRaymour & Flanigan Furniture – Woodbury, NJ,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated professionally with colleagues, freelancers and clients.
Managed timely and effective replacement of damaged or missing products.
Trained staff on operating procedures and company services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cross-trained and provided back up for customer service managers.
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