University of North Texas graduate, with a Bachelor of Applied Arts and Science. Served 8 years in the Marine Corps as an Administrator/ Legal Clerk. I’ve held the position as Manager of the Legal Department for over 3 years. After leaving the Marines, worked as the Assistant Principals Secretary for Scott Johnson Middle School. Then later promoted to the position of Registrar for Scott Johnson Middle School. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Microsoft Office
Relationship Building
Decision Making
Legal Terminology
Legal Correspondence
Critical Thinking
Legal Research
Conflict Resolution
Complex Problem Solving
Schedule Coordination
Proofreading and Editing
Appointment Setting
Dependable and Reliable
Work History
01/2017 to 01/2019
ASSISTANT PRINCIPAL SECRETARY, REGISTRAR,
OPERATORBass Pro Shops – Lubbock, TX,
Oversee proper attendance and enrollment records
Provide proper assistance in matters involving attendance, enrollment and transfers
Sending and Requesting student transcripts via The Texas Records Exchange system (TREx)
Overseeing and ensuring that all student records, names, phone number etc re entered correctly in system as well as in cumulative folders
Along with above task, I was also in charge of front office at Scott Johnson Middle School
Assisting student, parent, staff and visitors with signing in, enrollments, and all inbound calls.
Maximized clerical staff productivity by reorganizing training program and effectively supervising two employees
Registered individuals for services, moving over 250 applications through processing
Answered, responded to and transferred over 45 daily phone calls on multi-line phone system
Managed 3 calendars to strategically coordinate meetings, appointments and events
01/2010 to 01/2018
ADMINISTRATIVE NON-COMMISSIONED OFFICER (OFFICE ASSISTANT MANAGER)UNITED STATES MARINE CORPS – City, STATE,
Managed careers of approximately 800 personnel to ensure personnel are mentally, physically, and administratively prepared for worldwide deployment
Pinpointed inadequate operational processes and recommended appropriate improvements
Coordinated approximately 150 reenlistment ceremonies for employees with incentives totaling over $150,000
Maintained and manage retention databases by processing paperwork and generating reports for analysis
Networked and communicated clearly with senior enlisted personnel and Commanding Officer on manpower status, unit morality and cohesion, senior leadership, upcoming schools and training opportunities for military personnel
Explained to interns, Marine Corps benefits including medical care, dependent allowance, housing, reenlistment bonuses, retirement programs, military/civilian educational opportunities, travel and recreational benefits
Used critical thinking to break down problems, evaluate solutions and make decisions
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Carried out day-day-day duties accurately and efficiently
Maintained energy and enthusiasm in fast-paced environment
Led projects and analyzed data to identify opportunities for improvement
Supervised work of contracted employees to keep on task for timely completion
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Prepared a variety of different written communications, reports and documents to ensure smooth operations
Created plans and communicated deadlines to ensure projects were completed on time
Maintained excellent attendance record, consistently arriving to work on time
07/2016 to 03/2017
Customer Service RepresentativeUniversity Of Texas At Dallas – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Provided information regarding charge accounts and loyalty programs.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Answered constant flow of customer calls with minimal wait times.
Trained new personnel regarding company operations, policies and services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivered prompt service to prioritize customer needs.
Communicated professionally with colleagues, freelancers and clients.
Provided ongoing guest service.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Facilitated work orders and completed accurate to meet aggressive deadlines
Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
03/2011 to 01/2016
LEGAL HEADQUARTERS CLERKUnited States Marine Corps – City, STATE,
Organized new legal section within current unit to administer adverse legal actions
Performed general and unusual office duties and acquired proficiency in all Microsoft Office programs
Received excellent pro/con marks for exemplary self-motivation and dedication to first class work
Processed out over 85 Administrative Separations in Marine Corps Enlisted Administrative
Assisted in preparation of mobilizing over 2,000 Marines for worldwide deployment
Maintained 340 record service books
Maintained Secret Clearance
Organized key evidence exhibits to prepare for trials.
Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Handled office scheduling and made notes for deadlines, motions and other important dates.
Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Prepared for trials, conducting legal research and drafting pleadings.
Education
Expected in 08/2019
Bachelor of Applied Arts and Science: Legal Studies, Psychology,
and Business Management University of North Texas - Denton, TX GPA:
Expected in 06/2017
Associate of Science: Paralegal Studies Collin County Community College - McKINNEY, TX, GPA:
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Resume Overview
School Attended
University of North Texas
Collin County Community College
Job Titles Held:
ASSISTANT PRINCIPAL SECRETARY, REGISTRAR,
OPERATOR