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Assistant Planner, Assistant Merchandise Manager, Sales Manager Resume Example

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ASSISTANT PLANNER, ASSISTANT MERCHANDISE MANAGER, SALES MANAGER
Summary

Experienced, energetic, outgoing and detail-oriented individual who is able to handle multiple responsibilities simultaneously while providing exceptional customer service. I will not only meet, but also exceed institution standards.


Highlights
MS Office Suite, Adobe Photoshop, Illustrator and Internet
Professional Experience
DFS Group, L.P January 2006 to January 2007 Assistant Planner, Assistant Merchandise Manager, Sales Manager
San Francisco, CA
  • One of only six individuals selected nationwide by international luxury retailer DFS GROUP L.P., a division of Moët Hennessy Louis Vuitton Group (LVMH) - Recruited into the elite Management Training Program (MTP).
  • Assisted in the development, execution and communication of strategic merchandise financial plans and strategies that support the merchandising, marketing and financial objectives of DFS GROUP L.P.
  • Analyzed historical data, current trends and utilized market analysis to identify risks and opportunities within the Luxury Watch and Watchmakers Departments.
  • Assisted with open to buy and working forecasts, analyzed actual sales results to plan, helped to forecast in-season sales and inventories on a weekly/monthly/quarterly basis and presented monthly analysis to the executive team.
  • Analyzed product trends, consumer buying habits and divisional feedback in order to manage in-season opportunities and markdowns.
  • Singapore - Asia South Division Managed and supported sixteen luxury boutiques to include Coach, Gucci, Loewe and Ferragamo in the multicultural DFS Galleria retail model.
  • Collaborated with all levels of management to develop, present and implement marketing, merchandising and sales initiatives to drive sales growth, brand awareness and promote a luxury selling culture.
  • Coordinated predominantly Japanese, Korean, Mandarin and Cantonese speaking customers with English speaking sales staff in order to facilitate, identify and track nationality-based sales.
Rambling Rose Boutique January 2004 to January 2006 Customer Service Representative/Buyer
New Paltz, NY
  • Acted as head of store and supported the owner with operational and human resource responsibilities in a high-end clothing boutique to ensure client satisfaction, maximum productivity and profitability.
  • Trained, developed and motivated sales team, personally contributing 50% of gross sales annually.
  • Responsible for purchasing and visual merchandising the boutique, including conceptualizing and leading floor sets, window displays as well as setting boutique standards.
  • Assisted with all store buying at NYC tradeshows to include Moda Manhattan, Intermezzo and individual brand showrooms as well as maintained and cultivated vendor relationships.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Recruited, hired, developed and retained retail talent for the company.
Kona Coffee House, Inc January 2001 to January 2004 President / Owner
Poughkeepsie, NY
  • Conceptualized, planned and established business from initial concept through construction and opening.
  • Capitalized upon accrual in value and sold turn-key operation after only two years.
CRS Retail Systems January 2001 to January 2002 Project Manager
Newburgh, NY
  • Assigned to manage one of the top accounts, J.
  • Crew, for this point of sale software company.
  • Led a team that was responsible for a two million dollar store service technology upgrade at J.
  • Crew.
Education
Marist College Bachelor of Professional Studies: Fashion Merchandising Business Poughkeepsie, NY GPA: Magna cum Laude Magna cum Laude Fashion Merchandising Business
Skills
accrual, Adobe Photoshop, Cantonese, Coach, concept, client, English, financial, human resource, Illustrator, Japanese, Korean, Management Training, Mandarin, market analysis, marketing, merchandising, MS Office Suite, window, speaking, purchasing, retail, selling, sales, strategic, upgrade, visual merchandising
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Resume Overview

Companies Worked For:

  • DFS Group, L.P
  • Rambling Rose Boutique
  • Kona Coffee House, Inc
  • CRS Retail Systems

School Attended

  • Marist College

Job Titles Held:

  • Assistant Planner, Assistant Merchandise Manager, Sales Manager
  • Customer Service Representative/Buyer
  • President / Owner
  • Project Manager

Degrees

  • Bachelor of Professional Studies : Fashion Merchandising Business

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