Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products that are given to the customers.
Skills
Creative merchandising
Financial Management
Data collection and analysis
Business Development
Sales and marketing
Staff Management
MS Office
Budgets
Customer Service
Problem Resolution
Supervision
Team Management
First Aid/CPR
Team Building
Communications
Project Organization
Work History
11/2019 to Current
Assistant Night ManagerMarsden Holding Llc – Cambridge, OH,
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Recognized customer areas needing improvement and implemented self-serving programs, enhancing productivity by 23.43%.
Supervised site investigations, reported issues and escalated those that required further assistance.
Improved staff morale and reduced employee turnover by 15%.
Maintained financial accuracy when handling over $1500 in revenue each day.
Produced regular expense and waste reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Facilitated change management activities for department and staff of 10 individuals.
Taught sales associates and customer service representatives effective customer service techniques, boosting client satisfaction rates 33%.
06/2019 to Current
Head WaiterPlymouth Harbor On Sarasota Bay – Sarasota, FL,
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Verified up to $1500 in daily sales for end-of-day audits and accurately filled out closing paperwork.
03/2018 to 05/2019
Front Desk ReceptionistThe Hon Company – Andalusia, IL,
Confirmed relevant guest information and payment methods to prevent fraud.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Collaborated with secruity and warehouse team members to handle guest requirements from check-in through them receiving their items.
Monitored office supplies by checking inventory on 3 hour basis and placed orders whenever stock appeared low.
Received packages and mail at front desk and dispersed to correct employees in warehousing or on the sales floor.
Used secured software to process refunds or new mailing addresses.
Answered customers calls and questions with the best of my ability.
Making sure that the customers items are where they are supposed to be, so when a customers come to retrieve their item it will be promptly and on time.
08/2017 to 03/2018
Sales AssociateJCPenney – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained records related to sales, returns and inventory availability.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Tracked stock using company inventory management software.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Closed over $100 in sales each 15 minutes, including preparing contracts and processing order forms.
Achieved perfect attendance record for 6 months consecutively.
Prepared cash deposits up to $1500 with zero discrepancies.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Processed product returns and assisted customers with other selections.
Education
Expected in
: Georgia Gwinnett College - Lawrenceville, GA GPA:
Expected in
High School Diploma: Central Gwinnett High School - Lawrenceville, GA GPA:
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