Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Manager prepared to bring 6 years retail experience to dynamic new position. Well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, completing tasks and maintaining customer areas.

  • Customer service
  • Cash register skills
  • Coaching and mentoring
  • Dependable and reliable
  • Staff management
  • Retail merchandising experience
Work History
Assistant Night Manager, 09/2019 to Current
Price ChopperCatskill, NY,
  • Served needs of more than 2,000 customers nightly in busy urban environment.
  • Worked closely with clerks to maintain optimum levels of communication to effectively and efficiently complete projects and tasks while assisting customers.
  • Worked invoices.
  • Receive and transmit orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated and role modeled to clerks, gave feedback to ensure customers were number one priority.
  • Sanitized and cleaned all surfaces, to maintain a clean work area.
Store Sales Leader (Store Manager), 02/2018 to Current
Ascena Retail Group Inc.City, STATE,
  • Managed all aspects of store operations, organization, maintenance and purchasing functions.
  • Coordinated with day management regarding on-going issues.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Maintained work environment in clean and sanitary manner.
  • Analyzed customer levels and planned resources according to needs.
  • Resolved customer service issues promptly.
  • Trained new employees on proper protocols and customer service standards.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Welcomed customers into the store and helped them locate items.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Recommended merchandise to customers based on their needs and preferences.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Built relationships with customers to increase likelihood of repeat business.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements. 
Lead Style Advisor, 05/2017 to 02/2018
Ascena Retail Group Inc.City, STATE,
  • Completed daily paperwork and computer entry in a timely manner as established by management.
  • Motivated employees to success and pointed out areas of improvements for comprehensive support.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Assisted customers and ensured adequate coverage to meet customer needs.
  • Implemented daily operating procedures to ensure store is clean, adequately stocked and organized.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Recommended merchandise to customers based on their needs and preferences.
  • Contacted other store locations to determine merchandise availability.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
Style Advisor (Sales Associate), 08/2015 to 05/2017
Ascena Retail Group Inc.City, STATE,
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Engaged with customers in a sincere and friendly manner.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Worked with the management team to implement the proper division of responsibilities.
High School Diploma: , Expected in 2017
Boulder Creek High School - Anthem, AZ
  • Awarded Principles List
  • Awarded Honor Roll
: , Expected in
Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ
  • Promoted to Store manager at only 18 years old-youngest in the company, for excellent performance.

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Resume Overview

School Attended

  • Boulder Creek High School
  • Maricopa Community Colleges - Rio Salado Community College

Job Titles Held:

  • Assistant Night Manager
  • Store Sales Leader (Store Manager)
  • Lead Style Advisor
  • Style Advisor (Sales Associate)


  • High School Diploma

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