Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Dedicated Manager prepared to bring 6 years retail experience to dynamic new position. Well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, completing tasks and maintaining customer areas.
Skills
Customer service
Cash register skills
Coaching and mentoring
Dependable and reliable
Staff management
Retail merchandising experience
Work History
Assistant Night Manager, 09/2019 to Current Price Chopper – Catskill, NY,
Served needs of more than 2,000 customers nightly in busy urban environment.
Worked closely with clerks to maintain optimum levels of communication to effectively and efficiently complete projects and tasks while assisting customers.
Worked invoices.
Receive and transmit orders.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Demonstrated and role modeled to clerks, gave feedback to ensure customers were number one priority.
Sanitized and cleaned all surfaces, to maintain a clean work area.
Store Sales Leader (Store Manager), 02/2018 to Current Ascena Retail Group Inc. – City, STATE,
Managed all aspects of store operations, organization, maintenance and purchasing functions.
Coordinated with day management regarding on-going issues.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Maintained work environment in clean and sanitary manner.
Analyzed customer levels and planned resources according to needs.
Resolved customer service issues promptly.
Trained new employees on proper protocols and customer service standards.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Welcomed customers into the store and helped them locate items.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Recommended merchandise to customers based on their needs and preferences.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Built relationships with customers to increase likelihood of repeat business.
Answered customer telephone calls promptly and in an appropriate manner.
Priced merchandise, stocked shelves and took inventory of supplies.
Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements.
Lead Style Advisor, 05/2017 to 02/2018 Ascena Retail Group Inc. – City, STATE,
Completed daily paperwork and computer entry in a timely manner as established by management.
Motivated employees to success and pointed out areas of improvements for comprehensive support.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Worked closely with employees and customers to effectively manage daily operations and communications.
Assisted customers and ensured adequate coverage to meet customer needs.
Implemented daily operating procedures to ensure store is clean, adequately stocked and organized.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Recommended merchandise to customers based on their needs and preferences.
Contacted other store locations to determine merchandise availability.
Determined customer needs by asking relevant questions and listening actively to the responses.
Prioritized helping customers over completing other routine tasks in the store.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Style Advisor (Sales Associate), 08/2015 to 05/2017 Ascena Retail Group Inc. – City, STATE,
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Ensured efficient and timely replenishment of sales floor merchandise.
Provided excellent customer service to cultivate loyalty and satisfaction.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Engaged with customers in a sincere and friendly manner.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Greeted customers in a timely fashion while quickly determining their needs.
Stocked and replenished merchandise according to store merchandising layouts.
Worked with the management team to implement the proper division of responsibilities.
Education
High School Diploma: , Expected in 2017 Boulder Creek High School - Anthem, AZ GPA:
Awarded Principles List
Awarded Honor Roll
: , Expected in Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ GPA:
Accomplishments
Promoted to Store manager at only 18 years old-youngest in the company, for excellent performance.
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Resume Overview
School Attended
Boulder Creek High School
Maricopa Community Colleges - Rio Salado Community College