Quality focused Assistant Manager adept at providing employees clear guidelines and targeted goals. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations and increasing top line sales.
Store opening and closing procedure
Accurate money handling
Recruiting and interviewing
Training and development
Conflict resolution skills
3 year management experience
Assistant Manager, Key Holder11/2014 to CurrentNine WestOceanside, NY
Maintain daily record of all transactions and generate reports for store manager.
Train staff to deliver outstanding customer service.
Motivate sales employees to improve morale, performance, and store revenue.
Reward top performance with visible recognition and specific perks like preferred scheduling.
Analyze marketing information and translated it into strategic plans for customer growth.
Exceptional computer skills including the use of retail software.
Answered calls/replied to emails.
Key Holder10/2013 to 11/2014Baskin RobbinsLong Beach, NY
Received and counted money.
Counted out cash drawers and balanced totals.
Opened inventory boxes and restocked freezers.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Processed cash, credit, debit and check payments.
Maintained high standards of customer service during high-volume, fast-paced operations.
Perform nightly closing procedures.
Education and Training
High School Diploma2013Long Bech High School Long Beach, NY
Associate of Applied Science: Fashion Buying and Merchandising 2017Nassau Community Collage Garden City, NY