Robinsons Taekwondo World Taekwondo association World Taekwondo instructor association American red cross walk for cancer.
C ERTIFICATIONS Black belt 2008 CPR class completed Nationally accredited Taekwondo assistant Instructor.
Professional Summary
Qualified Server/Cashier/Coach with 3 years in fast-paced customer service environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Cashier driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic Taekwondo Instructor with extensive background in conflict resolution and customer care. Desires a Student assistant role.Trainer who explains training methods thoroughly to each parent so they can better understand and support their child's athletic progress and goals. ? Seasoned Taekwondo coach with over 6 years developing and motivating athletes. Seeks a leadership/Law Enforcement Job. Taekwondo Instructor highly skilled at youth development, supervising coaches and involving parents in their children's athletic development and programming.
S KILLS CPR and Child CPR Training (2008) Motivational techniques Skilled in conflict resolution Healthy lifestyle role model Windows XP proficiency Team building Windows 7 expertise Sound judgment Builds computers Diligent Windows 8 knowledge Skilled in Microsoft Office proficient typist Section proficiency Quick learner Hands on Will do what it takes to get the job done Observant
Skills
Committed team player
CPR certification
Courteous, professional demeanor
High energy
Up-selling capability
Cash handling expert
Work History
Cashier, 06/2014 to Current Oakland Ice Center – Oakland, CA,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Scheduled weekly inventory pickups and deliveries with vendors.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Served as the main liaison between customers, management and sales team.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Operated a POS system to itemize and complete an average of hundreds customer purchases.
Dedicated to continuously improving sales abilities and product knowledge.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Participated in physical inventory counts every day.
Recommended alternative items if product was out of stock.
server/ busser, 04/2012 to Current Saga Education – Narragansett, RI,
Answered an average of 5 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Delivered food to customers and ensured it came out right.
Provided security in times of fights or any altercation Very safety conscious in work environment Helps where ever needed at any time.
Assistant Instructor, 09/2004 to 11/2010 Robinsons Taekwondo – City, STATE,
Directed guests around the building and answered questions regarding accessibility.
Led classes from after school until closing Cleaned studio Participated in informational booths and assemblies Motivated students that wanted to leave to continue and accomplish their goals Coached students in tournaments Received World Taekwondo black belt and instructor certifications attended extracurricular camps and activites.
Education
High School Diploma: General Education, Expected in 2015 Walnut wood - Rancho Cordova, CA GPA:
General Education
Continuing education in Law enforcement
Associate of Science: Law Enforcement, Expected in Current American River College - Sacramento, CA GPA: Perfect attendance from May, 2011 to Present. Achieved Black belt in 2010 Law Enforcement Perfect attendance from May, 2011 to Present. Achieved Black belt in 2010 Participated in Jr Olympics and National Qualifiers getting a gold medal in all categories. led my own Taekwondo classes with no assistance. Was granted black belt a year early due to dedication and knowledge.
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