Assistant Head Of Junior's Department Retail Sales Associate resume example with 12 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable, punctual and hard working team player ready to leverage abilities to positively impact sales numbers and promote company success. Offering 18 years of experience in customer service, providing me with vital knowledge and expertise in the hospitality industry. Extensive knowledge of technology commonly used in hotel management such as: Lightspeed, Starguest Response, Starguest Recognition, Galaxy, Micros, Symphony, Hosts, Opera, Open Table, and Spasoft.

  • Inventory management
  • Quickly Master Skills
  • Organizational Strengths
  • High-energy Attitude
  • Courteous Demeanor
  • Problem Solving Abilities
  • Sales Expertise
  • Team Leadership
  • Adaptive Team Player
  • Active Listening
  • Client Management
  • Excellent Communicator
  • Highly Professional
Assistant Head of Junior's Department/Retail Sales Associate, 10/2001 - 06/2006
Goody's Family Clothing Store City, STATE,
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Provided every customer with professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Managed cash register operations using POS system including processing sales and returns.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Rapid Response Agent/Private Branch Exchange Operator, 04/2008 - 05/2009
The Mansion On Peachtree City, STATE,
  • Called clients to leave voicemail reminders of appointment date and time, as well as personalized guest wake-up calls.
  • Delivered packages that arrived for guests and handled guests dry cleaning orders.
  • Replenished guest supplies and amenities and performed inventorying duties to replenish low stock of products.
  • Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites while ensuring quality service.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Produced accurate and thorough management reports.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Front Desk Clerk/Private Branch Exchange Operator, 06/2006 - 03/2012
Westin Buckhead City, STATE,
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Upsold packages and additional services to customers to drive business revenue.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Managed all front desk operations for busy high-volume hotel.
Private Branch Exchange Operator, 08/2015 - 03/2017
Westin Peachtree Plaza City, STATE,
  • Connected incoming calls quickly and accurately using multi-line telephone system to keep hold times to a minimum.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Reviewed account information and individual customer charges to produce and correct bills.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Oversaw appointment scheduling for corporate employees and company visitors.
  • Improved rate of resolved trouble tickets by implementing our data tracking system, Starguest Response.
  • Monitored multiple databases to keep track of all company inventory.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
Education and Training
: Tourism And Communications, Expected in
Evelyn Horne College - Lusaka, Zambia,
High School Diploma: , Expected in 05/1996
Kabulonga Girls Secondary School - Lusaka, Zambia,

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Resume Overview

School Attended

  • Evelyn Horne College
  • Kabulonga Girls Secondary School

Job Titles Held:

  • Assistant Head of Junior's Department/Retail Sales Associate
  • Rapid Response Agent/Private Branch Exchange Operator
  • Front Desk Clerk/Private Branch Exchange Operator
  • Private Branch Exchange Operator


  • Some College (No Degree)
  • High School Diploma

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