Assistant Golf Professional resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Uniquely experienced sales associate who prioritizes in exceeding company expectations and customer satisfaction. Career-driven individual who can adapt to any environment and is willing to take on any challenge, regardless of location and adversity.
Core Strengths
Contributes to team effort by accomplishing related results as needed
Data collection
Bilingual customer service representative
Inventory control familiarity
Courteous demeanor
Service oriented
Maintains composure to effectively meet deadlines
Patient with demanding customers
Accomplishments
Customer Service
Interacted with a diverse range of clients in both English and Spanish to ensure their needs were being met.
Managed several Charity Golf Tournaments with over 80 participants.
Discipline
Completed the highly strenuous PAT (Professional Ability Test) within a year of being introduced to the sport of golf.
Work Experience
06/2013 to CurrentAssistant Golf ProfessionalCity Of Brownsville | Brownsville, TX,
Interacted with an array of wealthy individuals and families of the South Florida community who are members at the Riviera Country Club.
Participated in the sales distribution of major golf equipment from the following retailers: Titliest, Callaway, Taylormade, and Ping.
Acted as the point of contact for Titliest and Callaway when dealing with special orders and priority shipments.
Stocked and rotated inventory regularly and communicated all merchandise needs or issues to appropriate supervisors.
Recommended, selected and helped locate merchandise based on customer needs and desires and managed quality communication, customer support and product representation for each client.
Responsible for ringing up customers in a timely manner, guaranteeing high level of customer service, assured positive customer experiences and resolved all customer complaints. Regularly called upon to resolve issues with Spanish speaking clients as the only bilingual representative on the management team.
Compiled daily monetary reports, records for store managers and regularly sought opportunities to up sell and add on additional merchandise.
Successfully interacted with customers and retail buyers to expedite orders and to follow-up on shipping statuses.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Cross-trained and provided back-up for other customer service representatives when needed.
Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
06/2008 to 08/2011Assistant Golf Professional- Outside Staff SupervisorSpring Education Group | Alpharetta, GA,
Responsible for directing the use of facilities by collecting green fees, reserving tee times, and starting players on the golf course.
Brings carts up from the cart barn in the morning, cleans and checks carts after each use.
Using excellent customer service skills, established and maintain effective working relationships with other employees, officials, and all members of the general public.
Outdoor Supervisor of entire staff responsible for ensuring staff conduct and proper etiquette towards customers and members.
Enforced established rules of course among golfers such as out of bound areas, cart regulations, wearing of proper clothing and practicing at designated sites while prioritizing in courteous service.
Properly scheduled events so not to disrupt the daily activities of members and to maintain regular course sales.
Maintain an active log of seasonal members and permanent members in order to guarantee that services rendered were personable and timely.
Developed the junior kids golf program that instructed adolescents on the fundamental discipline of the sport. This program increased sales by catering to a new wave of clients.
07/2007 to 05/2008Substitute TeacherOur Lady Of Lourdes Elementary School | City, STATE,
Responsible for over 30 students on a daily basis and maintained their safety as the utmost priority.
Assisted students, individually or in groups, with lesson assignments for the purpose of presenting and/or reinforcing learning concepts.
Supported distinct teachers instructional processes by assisting students with classroom and homework assignments.
Collaborated with the After-School Program Manager to transport students in a safe manner after school hours and assured that all students had proper documentation authorizing their movements.
Communicated school policies and enforcement procedures to students and teachers in order to solidify everyone's understanding and the potential consequences of specific violations.
Monitored individual students, classrooms, library, recreational activities, and others for the purpose of ensuring a safe and positive learning environment.
Educational Background
Expected in 2015Associate of Science | Business AdministrationMiami-Dade College, Miami, FlGPA:
Business Administration in progress
Skills
Strong public speaker
Known for the ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales.
Genuinely enjoys helping people through consultative sales.
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