assistant general director resume example with 20+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
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Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
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Livwell – Mancos, CO
- Oriented, trained, and directed staff to achieve objectives.
- Oversaw staff, financials and key performance indicators to manage business operations.
- Developed department performance goals and methods for achieving milestones.
- Prepared annual budgets for business.
- Identified marketplaces trends to shape solutions and approaches.
Weis Markets, Inc. – Hummelstown, PA
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Wal-Mart Supercenter – City, STATE
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Scheduled staff to assign employee shifts to meet departmental and business needs.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Assessed, optimized and elevated operations to target current and expected demands.
Kansas State University - Manhattan, KS
University of Dallas - Irving, TX
- Developed and implemented new loss prevention methods which resulted in a 2% reduction in shrinkage rates.
- Promoted to Store Manager after 5 years in the Assistant Manager position.
- Awarded “Top Assistent Manager of the Year” in 2003.
- Exceeded sales goals by an average of 11% in 2003
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Resume Overview
School Attended
- Kansas State University
- University of Dallas
Job Titles Held:
- General Manager
- Store Manager of TLE
- Assistant Store Manager
Degrees
- Bachelor of Arts
- Bachelor of Science
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