Assistant General and Shift Manager/ Server/Bartender Resume Example
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ASSISTANT GENERAL AND SHIFT MANAGER/ SERVER/BARTENDER
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
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Experience
02/2008 to 05/2020
Assistant General and Shift Manager/ Server/BartenderWhite Bison Coffee － Brentwood , TN
- Followed and gave work instructions while providing resources to ensure customer service standards were met.
- Inspected materials, products and equipment to detect defects or malfunctions.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Automated office operations, managed client correspondence and tracked records.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
08/2005 to 03/2008
BaristaMcdonald's － Greensboro , NC
- Maintained calm demeanor during high-volume periods and special events.
- Developed knowledge of Taher Inc and locally sourced teas, including growing practices and flavor profiles.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Resolved customer disputes with tact and professionalism.
- Protected store assets and facilities by complying with company policies and procedures.
- Gave details on coffee blends and preparation descriptions to customers.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Managed morning rush of over 40 to 50 customers daily with efficient, levelheaded customer service.
- Listened to customer desires and needs to recommend optimal products.
- Checked temperatures of freezers, refrigerators and heating equipment on dailybasis.
- Cleaned and sanitized work areas, utensils and equipment.
07/2006 to 01/2008
Host/Server Sawatdee Thai Restaurant － City , STATE
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Prepared and served cold, hot and alcoholic beverages to guests.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Reviewed identification for patrons before serving alcoholic drinks.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Greeted newly seated guests quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Processed customers' payments and provided receipts.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
05/2006
Associate of ArtsMinneapolis Community And Technical College － City, State
08/2001
Associate of Arts: Liberal Arts And General StudiesMinnesota State University- Akita － City, State
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Resume Overview
School Attended
- Minneapolis Community And Technical College
- Minnesota State University- Akita
Job Titles Held:
- Assistant General and Shift Manager/ Server/Bartender
- Barista
- Host/Server
Degrees
- Associate of Arts
Associate of Arts : Liberal Arts And General Studies
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