SEARCH

Assistant General and Shift Manager/ Server/Bartender Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ASSISTANT GENERAL AND SHIFT MANAGER/ SERVER/BARTENDER
Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills
  • Food safety understanding
  • Check payment processing
  • Table Bussing
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Menu knowledge
  • Dining customer service
  • High-volume dining
  • Special dietary requirements
  • Food inspection
  • Safe food handling
  • Seating assignment preparation
  • Dining crew workflow optimization
  • Relationship management
  • Service prioritization
  • Regulatory compliance
  • Quality control
  • Effective customer upselling
  • Menu memorization
Experience
02/2008 to 05/2020
Assistant General and Shift Manager/ Server/BartenderCompany Name － City, State
  • Followed and gave work instructions while providing resources to ensure customer service standards were met.
  • Inspected materials, products and equipment to detect defects or malfunctions.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Planned and established work schedules, assignments and production sequences to meet production goals.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Automated office operations, managed client correspondence and tracked records.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
08/2005 to 03/2008
BaristaCompany Name － City, State
  • Maintained calm demeanor during high-volume periods and special events.
  • Developed knowledge of Taher Inc and locally sourced teas, including growing practices and flavor profiles.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Resolved customer disputes with tact and professionalism.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Greeted guests with pleasant smile and superior customer service.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Managed morning rush of over 40 to 50 customers daily with efficient, levelheaded customer service.
  • Listened to customer desires and needs to recommend optimal products.
  • Checked temperatures of freezers, refrigerators and heating equipment on dailybasis.
  • Cleaned and sanitized work areas, utensils and equipment.
07/2006 to 01/2008
Host/Server Company Name － City, State
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Processed customers' payments and provided receipts.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
05/2006
Associate of ArtsMinneapolis Community And Technical College － City, State
08/2001
Associate of Arts: Liberal Arts And General StudiesMinnesota State University- Akita － City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Minneapolis Community And Technical College
  • Minnesota State University- Akita

Job Titles Held:

  • Assistant General and Shift Manager/ Server/Bartender
  • Barista
  • Host/Server

Degrees

  • Associate of Arts
    Associate of Arts : Liberal Arts And General Studies

Similar Resumes

View All
Bartender-Shift-Manager-resume-sample

Bartender Shift Manager

Sioux Falls, South Dakota