assistant resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Administrative duties
  • Billing and coding
  • Document control
  • Professional and mature
  • Support services
  • Schedule and calendar management
04/2023 to Current
Assistant Circle K Stores, Inc. Florence, AL,
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Investigated key breaches of tenancy contracts.
  • Verified assets and income for applicants.
  • Educated clients on lease and rental agreements.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
  • Prepared patients for self-management and decision-making responsibilities.
01/2012 to Current
Resident Care Aide Dignity Health Glendale, AZ,
  • Assisted residents with daily living activities as designated in care plans.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Aided residents with ambulation and use of walkers, canes and wheelchairs.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Provided close monitoring and observation of at-risk patients.
  • Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
  • Utilized established patient identification methods when providing direct care.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.
08/2020 to 04/2022
Program Advisor Astralabs Palo Alto, CA,

• Provides accurate and timely program registration for new and returning LSCC patients.
• Receives scheduled and unscheduled calls through Patient Navigation Center for Program Registration
• Performs program registration thoroughly to ensure highly accurate program findings for Sliding Fee
• Scale assignment
• Allocates appropriate time to each call to ensure high degree of patient completion and kept appointments, while maintaining work flow.
• Makes outbound calls as appropriate to perform program registration, case follow-up or to schedule additional program registrations.
• Accurately identifies programs for which patient may be eligible
• Collaborates with front office staff member to ensure program registration policy and procedures are followed and to ensure clear and effective communication to maintain patient flow through the program registration process.


• Completes all program registration documentation in a timely, accurate and professional manner.
• Using Medicaider, NextGen, available insurance verification programs and other automated tools, maintains all patient documentation necessary to complete assignments and certify clients/patients in the appropriate programs
• Completes case documentation electronically and maintains no paper files on cases
• Maintains appropriate electronic flags for timely follow-up with patients
• Ensures documentation is sufficient to ensure coordination of care and program follow-up

08/2020 to 04/2022
Front Desk Receptionist Do It Best Corp Syracuse, NY,

Patient Support:

  • Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files
  • Provides conflict resolution and responds to patient grievances
  • Creates and maintains confidential patient files and records; files accordingly
  • Float to other LSCC facilities as needed and required
  • All other duties as assigned

Payment/Insurance Processing

  • Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance
  • Collects and posts patient payments; prepare deposits and follow established cash handling procedures
  • Completes patient intakes, income screenings, and conducts insurance verifications and authorizations


  • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
  • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.
  • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
  • The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customer
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed basic bookkeeping and document filing.
Education and Training
Expected in 05/2004 to to
High School Diploma:
Marble Falls High School - Marble Falls, TX,
Native/ Bilingual
  • Certified Medical Assistant (CMA)

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Resume Overview

School Attended

  • Marble Falls High School

Job Titles Held:

  • Assistant
  • Resident Care Aide
  • Program Advisor
  • Front Desk Receptionist


  • High School Diploma

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