I am a very organized and a professional worker. I have been working in customer service in different settings for over 13+ years. I have picked up new skills along the way and willing to learn more throughout my career. I have developed very much communication skills in many different situations and learned to come up with solutions to make sure the customer was helped in every way as possible. I can assure that I can be a great team player and learn any new skills that are required for this position.
Skills
Support services
Business correspondence
Product and service understanding
Calendar Management
Skilled in Microsoft and other systems
Types 60-80 WPM
Professional and mature
Strong problem solver
Caring and respectful attitude
Learn new things in a timely matter
Take on challenging roles
Experience
Assistant, 10/2020 to 05/2021 Christ Hospital – Milford, OH,
Managed phone calls from clients and took appointments for enrollment
Posted business flyers and updates on social media
Maintained positive working relationship with fellow staff and management.
Assisted with filing, entering data and answering phones.
Managed provider calendars by adding new appointments and rebooking last minute registration.
Provided information to parent and presented different ways to help their children learn.
Certified Nursing Assistant, 05/2018 to 10/2020 Ascension (System Office) – East China, MI,
Engaged with patient family and friends to provide courteous visit experience.
Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Collected and documented vital signs for physicians and nurses
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Delivered high level of care to every patient.
Answered patient and family questions to ensure best care for the patient
Comforted patients and provided each with reassurance and encouragement.
Showed compassionate care and communication regarding issues surrounding death and dying.
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