Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a very organized and a professional worker. I have been working in customer service in different settings for over 13+ years. I have picked up new skills along the way and willing to learn more throughout my career. I have developed very much communication skills in many different situations and learned to come up with solutions to make sure the customer was helped in every way as possible. I can assure that I can be a great team player and learn any new skills that are required for this position.

  • Support services
  • Business correspondence
  • Product and service understanding
  • Calendar Management
  • Skilled in Microsoft and other systems
  • Types 60-80 WPM
  • Professional and mature
  • Strong problem solver
  • Caring and respectful attitude
  • Learn new things in a timely matter
  • Take on challenging roles
Assistant, 10/2020 to 05/2021
Christ HospitalMilford, OH,
  • Managed phone calls from clients and took appointments for enrollment
  • Posted business flyers and updates on social media
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with filing, entering data and answering phones.
  • Managed provider calendars by adding new appointments and rebooking last minute registration.
  • Provided information to parent and presented different ways to help their children learn.
Certified Nursing Assistant, 05/2018 to 10/2020
Ascension (System Office)East China, MI,
  • Engaged with patient family and friends to provide courteous visit experience.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Collected and documented vital signs for physicians and nurses
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Delivered high level of care to every patient.
  • Answered patient and family questions to ensure best care for the patient
  • Comforted patients and provided each with reassurance and encouragement.
  • Showed compassionate care and communication regarding issues surrounding death and dying.
Certified Nursing Assistant, 07/2015 to 07/2018
Ascension (System Office)Washington, DC,
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars and set appointments with clients.
  • Maintained customer records with timely and accurate updates
  • Made phone calls and sent emails
  • Welcomed visitors upon entrance, answered any questions and directed questions or concerns to appropriate staff.
  • Handled large volumes of calls in a timely manner
  • Kept work areas clean, neat and free of unneeded supplies.
  • Trained new employees and provided any questions that needed to be answered.
  • Scheduled and verified insurance for patient attending appointments.
  • Created different work plans for the employees to reach goals for the day.
Cashier, 03/2011 to 03/2012
Bluegreen ResortsLawrenceville, GA,
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service
  • Assisted customers with account updates, new service additions and promotional offers.
  • Increased sales by suggesting specific complementary items to customers.
Education and Training
Nursing Assistant Certification : Nursing, Expected in 02/2012
South Suburban College of Cook County - South Holland, IL
GED: , Expected in 08/2021
Thornwood High School - South Holland, IL
  • Cum laude graduate
  • [Student Organization or Club Name] Member

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Resume Overview

School Attended

  • South Suburban College of Cook County
  • Thornwood High School

Job Titles Held:

  • Assistant
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Cashier


  • Nursing Assistant Certification
  • GED

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